Marcia Heinzman
Langlois,OR
Summary
Self-motivated and detail-oriented professional with extensive experience in crisis intervention. Known for fostering teamwork and collaboration while managing multiple projects efficiently, ready to leverage expertise to enhance organizational outcomes.
Dynamic professional with a solid background in crisis management and team leadership. Recognized for strong communication, time management, and problem-solving abilities, contributing to improved service delivery and team performance in fast-paced environments.
Overview
36
36
years of professional experience
Work History
CIS III-QMHP
Lines For Life
Portland, OR
01.2023 - Current
- Fully remote position answering Oregon 988 calls, providing mentoring/on the job training for on boarding Crisis Specialists.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
QMHA II-
Columbia Care Services
Gold Beach, OR
04.2019 - 01.2023
- QMHA II in RTF- Driftwood and Cedar Bay.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Teacher- Various Positions
Various School Districts- SCESD Region
Coos And Curry Counties
11.2011 - 04.2019
- Developed engaging lesson plans aligned with state standards to enhance student learning experiences.
- Implemented differentiated instruction strategies to meet diverse learning needs and improve student outcomes.
- Collaborated with colleagues to design integrated curriculum units across multiple subjects for holistic education.
- Assessed student performance using formative and summative assessments to tailor instructional approaches effectively.
QMHP- Crisis Supervisor
White Bird Clinic
Eugene, OR
06.1990 - 08.2001
- Provided telephone, walk in and mobile crisis interventions.
- Supervised daily operations, ensuring compliance with organizational policies and procedures.
- Trained, hired and mentored staff, enhancing team performance and service delivery.
- Implemented process improvements to optimize workflow efficiency and resource utilization.
- Managed conflict resolution, fostering a supportive environment for clients and staff.
Education
Master of Arts - Social Science
Western Governors University
Salt Lake City, UT11-2011
Bachelor of Science - Sociology
University of Oregon
Eugene, OR06-1990
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Ability to remain grounded in a high stress environment
- Time management
- Multitasking
Timeline
CIS III-QMHP
Lines For Life
01.2023 - Current
QMHA II-
Columbia Care Services
04.2019 - 01.2023
Teacher- Various Positions
Various School Districts- SCESD Region
11.2011 - 04.2019
QMHP- Crisis Supervisor
White Bird Clinic
06.1990 - 08.2001
Master of Arts - Social Science
Western Governors University
Bachelor of Science - Sociology
University of Oregon