Marcia Herrera
Bozeman,MT
Summary
Seasoned Business Owner/Operator well-versed in technical nuances and details governing top-notch organizational policy. Brings strong business acumen, cultivated over more than a 15-year period to deliver superior day-to-day business performance. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, grow partnerships and businesses.
Overview
17
17
years of professional experience
Work History
Business Owner/Operator
Self
Los Angeles, California
08.2005 - 03.2022
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Employed prompt decision-making and in-depth research to resolve issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls and emails promptly
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Education
Some College (No Degree) - Business Administration And Biology
Santa Monica College
Santa Monica, CAHigh School Diploma -
Del Rey High School
Los Angeles, CA06.1991
Skills
- Integrity and Transparency
- Customer Needs Assessments
- Adaptable and Flexible
- Mission and Vision
- Innovative and Visionary
- Approachable and Outgoing
- Strategic Planning
- Executive Leadership
- Leadership and People Development
- Employee Motivation and Performance
Interests:
Passionate in wildlife conservation within our country and abroad. Working with wildlife organizations in South Africa to bring awareness and find solutions to the black market poaching problem of the endangered Black Rhinoceros and the senseless deaths of thousands of innocent animals who get caught in illegal poacher snares.
Enjoy spending my free time outdoors hiking or getting lost exploring new areas
Driven to help my community wherever I have lived by volunteering in children outreach programs
Languages
English
Spanish
Timeline
Business Owner/Operator
Self
08.2005 - 03.2022
Some College (No Degree) - Business Administration And Biology
Santa Monica College
High School Diploma -
Del Rey High School
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