Marcia Loper
Dover,DE
Summary
Proven leader with a track record of enhancing team performance and customer service satisfaction at MBNA Bank. Expert in health and safety protocols, demonstrating patience and empathy with experience in providing quality daycare from newborns to age five.
Overview
34
34
years of professional experience
Work History
Home Daycare Provider
Self Employed
09.1999 - 03.2024
- Implemented conflict resolution techniques promoting peaceable resolutions among children.
- Administered nutritious meals and snacks to promote healthy eating habits in children.
- Organized engaging arts and crafts projects to foster creativity and fine motor skills among the children.
- Complied with state regulations regarding licensing, health requirements, staffing ratios, and safety protocols in the operation of the daycare facility.
- Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
- Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child's progress.
- Ensured a safe and nurturing environment for children, conducting regular safety checks and maintaining cleanliness.
- Managed home environment to keep areas clean, organized and free of safety hazards.
Customer Service Lead
MBNA Bank
05.1990 - 06.1999
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
Education
High School Diploma -
Woodbridge High School
Bridgeville, DE05.1975
Skills
- Leadership Qualities
- Patience and Empathy
- Health and Safety Training
- Problem-Solving Abilities
- Time Management
- Excellent Communication
- Relationship Building
- Microsoft Office
Timeline
Home Daycare Provider
Self Employed
09.1999 - 03.2024
Customer Service Lead
MBNA Bank
05.1990 - 06.1999
High School Diploma -
Woodbridge High School
Similar Profiles
Rebecca HeadlandRebecca Headland
Small business owner at self employedSmall business owner at self employed
Joseph CruzJoseph Cruz
Mover at Self EmployedMover at Self Employed
Damian RasmussenDamian Rasmussen
Skilled Gardner at Self EmployedSkilled Gardner at Self Employed
Vinny WoodVinny Wood
Barber at self employedBarber at self employed
Darron Johnson-WilsonDarron Johnson-Wilson
MANAGER at Stand By Me NexGen UDWEMANAGER at Stand By Me NexGen UDWE