Michelle Hodges
Santa Maria,CA
Summary
Dynamic and dedicated professional with experience as a Home Daycare Provider and Server at Old Juan’s Cantina. Proven leadership and organizational skills, enhancing child development through structured activities and ensuring exceptional customer satisfaction. Adept at multitasking and problem-solving, fostering a safe and engaging environment for children and guests alike.
Overview
18
18
years of professional experience
Work History
Home Daycare Provider
Self Employed
Santa Maria, CA
04.2016 - Current
- Supervised play activities to ensure safety and engagement among children.
- Developed daily schedules to promote structure and routine for children's development.
- Prepared nutritious meals and snacks aligned with dietary guidelines for children.
- Implemented educational games that fostered cognitive and social skills in young learners.
- Maintained a clean, organized, and safe environment to support healthy growth and exploration.
- Communicated regularly with parents about child progress and daily activities.
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Streamlined administrative tasks such as enrollment paperwork processing resulting in efficiency improvements.
- Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
- Kept children safe and secure in different environments with diligent monitoring and effective management strategies.
- Managed home environment to keep areas clean, organized and free of safety hazards.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Server
Old Juan’s Cantina
Oceano, CA
06.2007 - 08.2015
- Delivered exceptional customer service, ensuring guest satisfaction and timely order fulfillment.
- Maintained knowledge of menu items, specials, and beverages to provide informed recommendations.
- Collaborated with kitchen staff to streamline food preparation and improve service efficiency.
- Processed payments accurately using POS systems, managing cash and credit transactions effectively.
- Assisted in training new servers on restaurant protocols and customer service best practices.
- Monitored dining area to address guest needs promptly and maintain a clean environment.
- Handled customer inquiries and complaints professionally, resolving issues to enhance dining experience.
- Participated in team meetings to discuss service improvements and share feedback on operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Currently Attending - Social Behavioral Science
Cuesta College
San Luis Obispo, CA05.2026
Skills
- Patience and empathy
- Health and safety training
- Leadership qualities
- Health and safety
- Budgeting and finance
- Structured activity planning
- Coordination and teamwork
- Time management
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Caring and responsible
- Problem-solving abilities
- Punctual and reliable
- Multitasking
- Organizational skills
- Active listening
- Effective communication
- Verbal and written communication
- Group leadership
- Self motivation
- Interpersonal skills
Timeline
Home Daycare Provider
Self Employed
04.2016 - Current
Server
Old Juan’s Cantina
06.2007 - 08.2015
Currently Attending - Social Behavioral Science
Cuesta College