Summary
Overview
Work History
Education
Skills
References
Languages
References
Timeline
Generic

MARCIA MELO DA SILVA

Atlanta,GA

Summary

Adaptable professional with 5.5+ years of experience and a proven knowledge of customer needs assessment, customer communications, and customer service. Aiming to leverage my skills to successfully fill the HR role at your company.

Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.

Overview

13
13
years of professional experience

Work History

Warehouse Associate

Amazon
Atlanta, GA
11.2023 - Current
  • Receive and put away inventory.
  • Get customer orders ready and pack them up.
  • Load boxes into trucks for shipment.
  • Use scanners to read bar codes on products.
  • View prompts on screens and follow the direction for some tasks.
  • Troubleshoot problems. Ensure product meets quality requirements.

Studio Manager

691LOFTS
ATLANTA, GA
06.2021 - Current
  • Ensured compliance with industry standards and best practices in media production.
  • Researched new technologies to improve studio operations.
  • Created detailed reports on project progress and performance metrics.
  • Developed strategies to optimize resource utilization across multiple projects.
  • Hosted while also managing guest schedules and inventory.

TEAM MEMBER

Fedex
Lawrenceville, USA
08.2018 - 06.2021
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes
  • Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and ax correct postage
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.

LIBRARY ASSISTANT CIRCULATION DESK CLERK VOLUNTEER

Gwin Oaks Elementary School
Lawrenceville, USA
01.2017 - 01.2018
  • Instruct patrons on how to use reference sources, card catalogs, and automated information systems
  • Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures
  • Answer routine inquiries, and refer patrons in need of professional assistance to librarians
  • Provide assistance to librarians in the maintenance of collections of books, periodicals, magazines, newspapers, and audiovisual and other materials

TEACHER

Maple Bear Brasilia
Brasilia, Brazil
01.2012 - 06.2015
  • Establish and enforce rules for behavior, and procedures for maintaining order
  • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and eld trips
  • Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
  • Observe and evaluate children's performance, behavior, social development, and physical health
  • Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play

Education

Bachelor of Arts - Education and Literature, Philosophy Education

UNIVERSITY OF BRASÍLIA
Brasilia, Brasilia
05.2014

Bachelor of Arts - Education

FACULDADE JK
Brasilia, Brasilia
02-2014

Skills

  • Portuguese - Fluent
  • Proficient Microsoft Office
  • Product verification
  • Inventory counting
  • Order Picking
  • Marketing
  • Schedule Preparation
  • Verbal and written communication
  • Performance Evaluations
  • Time Management
  • Visitor assistance
  • Data Entry
  • New Hire Orientation
  • Document Management
  • Organizational abilities
  • Employee engagement

References

References available upon request

Languages

Portuguese
Native/ Bilingual

References

References available upon request.

Timeline

Warehouse Associate

Amazon
11.2023 - Current

Studio Manager

691LOFTS
06.2021 - Current

TEAM MEMBER

Fedex
08.2018 - 06.2021

LIBRARY ASSISTANT CIRCULATION DESK CLERK VOLUNTEER

Gwin Oaks Elementary School
01.2017 - 01.2018

TEACHER

Maple Bear Brasilia
01.2012 - 06.2015

Bachelor of Arts - Education and Literature, Philosophy Education

UNIVERSITY OF BRASÍLIA

Bachelor of Arts - Education

FACULDADE JK

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MARCIA MELO DA SILVA