Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARCIA MITCHELL

Bakersfield,CA

Summary

A passion to assist in the quality of an overall positive experience. Customer service oriented professional with more than 25+ years work experience, good organization skills sets, sales support objectives, problem resolution and good troubleshooting skills. Motivated to utilize excellent verbal and writing abilities which builds a strong rapport with upper management, fellow colleagues and customers. I have demonstrated much success with being self motivated, also by paying attention to detail. Knowledgeable in many areas including payroll, accounting reconciliation, state code, and medical billing. Supervises with integrity.

Overview

6
6
years of professional experience

Work History

Contact Center Officer 1

Valley Strong Credit Union
Bakersfield, California
01.2023 - 01.2024
  • Exceptional Member Service by way of call center
  • Finding quick and accurate solutions to most all banking issues
  • Providing the resolution to online account access and other account banking issues
  • Investigation of fraud to debit and credit card accounts
  • Troubleshooting live and direct member's contacts private and personal banking information, with discretion
  • Assistance with both personal and business accounts
  • Transfer funds according to members request and bill payments
  • Discretion according to privacy most all banking matters
  • Held to daily scoresheets and measurements of all phone transactions and interactions by supervisors

Warehouse Production/Picker

Amazon
Bakersfield, California
01.2021 - 01.2023
  • Fast pace, labor intense, quality control, productions for customers online purchase's, met and exceeded daily/weekly/monthly goals

Vitamins Clerk/Cashier

Lassen Natural Food and Vitamin
Bakersfield, California
01.2018 - 01.2021
  • Learned the importance of extensive product knowledge pertaining to vitamins and supplements sales, through the needs of consumers nutritional based and holistic, natural healthy living requests
  • Ordering
  • Invoice reconciliation
  • Participation in weekly sales challenges, conducted live product demonstrations
  • Cashier responsibility's included; excellent cash handling, great customer service
  • Shipments received and placement, rotation of new and out dates accordingly

Education

Bachelor of Arts - Communications

California State University of Bakersfield
Bakersfield, California
01.1991

Vocational School Certificate - Pharmacy Technician

Boston Reed University
California

Skills

  • WPM 35-45
  • 10-Key 177 pm
  • Medical terminology billing
  • Pharmacy short sigs/abbreviations per Rx

Timeline

Contact Center Officer 1

Valley Strong Credit Union
01.2023 - 01.2024

Warehouse Production/Picker

Amazon
01.2021 - 01.2023

Vitamins Clerk/Cashier

Lassen Natural Food and Vitamin
01.2018 - 01.2021

Bachelor of Arts - Communications

California State University of Bakersfield

Vocational School Certificate - Pharmacy Technician

Boston Reed University
MARCIA MITCHELL