Marcia Naranjo
Arlington,TX
Summary
Hands-on operations professional with a background in mortgage servicing, default counseling, permit coordination, and high-volume document review. Bringing strong account tracking, customer communication, and data accuracy skills to remote back-office roles that depend on fast research, orderly workflows, and dependable cross-functional coordination.
Overview
13
13
years of professional experience
Work History
Relationship Manager – Loss Mitigation / Default Counseling
U.S. Bank Home Mortgage
Remote
09.2024 - Current
- Supported high-volume inbound calls as main contact for distressed homeowners, explaining investor guideline waterfall options.
- Updated servicing systems with borrower notes, status changes, and workout decisions for accurate case tracking.
- Used Microsoft Excel for outbound outreach projects to organize records and improve communication flow.
Permit Specialist
Lumio HX, Inc.
Remote
09.2018 - 07.2024
- Supported permit applications for Lumio HX solar projects with local jurisdictions.
- Monitored permit status through approval, revision, and resubmittal cycles.
- Shared permit requirements with installers, engineers, and project coordinators.
- Helped resolve permit corrections with plan reviewers and municipal offices.
Senior Operations Data Entry Specialist
Pathos Inc.
Keller, TX
05.2016 - 08.2018
- Reviewed incoming patient lab forms for completeness and accuracy before data entry.
- Worked with office staff to resolve missing information and support timely data entry.
- Built spreadsheets in Google Docs and Microsoft Excel to organize and track data entries.
Assistant Member Services Manager
Life Time Fitness
Colleyville, TX
07.2013 - 05.2016
- Supported team productivity targets and performance goals.
- Helped coordinate onboarding and training to improve operational efficiency.
- Resolved membership concerns, billing questions, and account updates.
- Scheduled employee shifts to provide proper coverage for operational needs.
Education
High School Diploma -
CrossWinds High School
01-2009
Medical Assistant -
MedVance Tech
01-2009
Skills
- Loan modification support
- Salesforce proficiency
- Data management and analysis
- Payment processing
- Account review
- Problem resolution
- Records management
- Multitasking skills
- Customer advocacy and de-escalation
- Relationship building
Timeline
Relationship Manager – Loss Mitigation / Default Counseling
U.S. Bank Home Mortgage
09.2024 - Current
Permit Specialist
Lumio HX, Inc.
09.2018 - 07.2024
Senior Operations Data Entry Specialist
Pathos Inc.
05.2016 - 08.2018
Assistant Member Services Manager
Life Time Fitness
07.2013 - 05.2016
High School Diploma -
CrossWinds High School
Medical Assistant -
MedVance Tech