Marcia Nation

• Daily runs discharge lists for inpatients, outpatient, ER, Short Stay and Tn/Ga Nrp.
• Picks up records from units within the hospital in a timely manner.
• Efficiently preps, scan, index and performs quality review of all charts and make sure all data is processed within turn around time.
• Responds promptly to emails for smooth communication and workflow.
• Reconciling records and verifying document information during scanning. Researches documents in Epic and Onbase to insure CSN accuracy.
• Collaborated with teams to enhance workflow and operational efficiency.
• Managed documentation and maintained accurate records for projects.

Make outbound telephone calls to follow up on missing medical information or new requests for the disability specialist primarily with STD and LTD products. Complete letters, emails, faxes and check inquiries and stop payments using the BAS system. Input data into Navilink with high level of accuracy and promote positive customer service responses to customers needs.

Make outbound telephone calls using script on new claims and follow up on missing medical information from medical providers for the disability specialist . Complete letters, emails and faxes to request medical information if unattainable over the phone. Input data into Navilink for reporting purposes and accuracy. Promote positive customer service through prompt , courteous responses to customer needs. Proficient in handling STD claims.

Processed invoice payments by credit card or check for medical records requests for the disability specialist using Navilink and the MRCUS system. Checked for check status and check cancellations in the Finance Hub. Input data into Navilink for reporting and accuracy.

General office duties including photocopying, faxing, input data into Navilink , department supply ordering for the disability specialist and director.

Processed mortgage payments for mortgage loans and general office duties including photocopying, faxing , data entry for reporting and mail delivery within the real estate department.