Organized, detail oriented, self-motivated, high-energy professional with 20 years of diverse experience in the areas of MORTGAGE LOAN CLOSING, PROCESSING, ADMINISTRATIVE SUPPORT, CUSTOMER SERVICE, OPERATIONS, and SALES with a commitment to strive to develop a professional atmosphere and provide the highest level possible of customer service. Areas of demonstrated strength include: Outstanding Customer Service Self-Starter Work well under Stress
Work History
Home Business
CABI, Carol Anderson Clothing Trunk Shows
08.2013 - 12.2014
By Design (Clothing Collection) REMOTE
Cabi Stylist is a business opportunity to sell high-end clothing by hosting Cabi Parties, Personal Styling Sessions and using Social Media
Two annual seasons of Spring and Winter Collections
Over 100 pieces of clothing and jewelry per collection
Required to have strong customer service skills
Required to attend a Cabi Conference (for each collection, twice a year) to see the collection on the runway and attend classes to help identify the unique character of each clothing item
Required to purchase each collection up-front
Responsible for everything from receipt of and setting up each collection, sourcing ladies to exhibit a CABI party at their home, sending CABI
Invitations, orders, invoicing, deliveries, bank reconciliations, follow-up on ALL customer service issues and making sure the customer ended up knowing that they were first and foremost with regards to all issues and it was never their problem or concern
The customer was ALWAYS right
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Issued receipts and processed refunds, credits or exchanges.
Closer
Morgan Stanley Credit Corp
08.2010 - 06.2011
Post-Closer, charged with auditing closed loans in paperless environment
Receive and review all recorded original documentation for accuracy along with other closing documents
Processing/Closing
Verified wire funds for accuracy
Assist Loan Officers and Mortgage Advisors with password protected, encrypted, or corrupted emails using Adobe Acrobat Pro, very sophisticated software to manipulate documents allowing documents to be imaged in paperless system
Customer Service
Walgreen Company
01.2007 - 08.2010
Initially assigned to Payroll Department, queue assisting employees in obtaining their
W-2’s and W-2C corrections
Staff Store Level, Payroll Customer Service queue with many different issues
I support managers with missing payroll, payout of terminated employees, cash salaries and help train/assist them with payroll adjustments
Assist employees with benefits, missing/lost payroll checks, etc
Another way to define position would be to say that I am counselor to employees and managers to calm situations and resolve issues
Assist garnishment department by releasing garnishments, faxes, mail etc
Assist Payroll Manager with special projects whenever needed
Sr. Loan Closer/Funder & Auditor
Chase Home Finance
Libertyville, IL
01.2006 - 01.2007
Maintained checklists of required documentation and open issues affecting closings.
Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
Handled as many as 13 closing files each day by effectively organizing, multitasking and prioritizing closing work.
Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
Reviewed titles, insurance, and flood zone certifications to meet closing standards for each property.
Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
Sr. Loan Closer/Funder & Auditor
Pinnacle Financial
Carson, CA
01.2005 - 01.2006
Maintained checklists of required documentation and open issues affecting closings.
Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
Handled as many as 13 closing files each day by effectively organizing, multitasking and prioritizing closing work.
Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
Reviewed titles, insurance, and flood zone certifications to meet closing standards for each property.
Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
Sr. Loan Closer
Funder Washington Mutual Home Loans, Inc
Columbia, MD
01.2004 - 01.2005
Maintained checklists of required documentation and open issues affecting closings.
Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
Handled as many as 13 closing files each day by effectively organizing, multitasking and prioritizing closing work.
Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
Reviewed titles, insurance, and flood zone certifications to meet closing standards for each property.
Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
Sr. Loan Closer/Funder & Auditor
Silvergate Bank, Staten Island Bank/Ivy Mortgage
Severna Park, MD
01.2002 - 01.2004
Department closed due to low production
Items referenced below are typical responsibilities for positions held as Mortgage Closer
Prepared closing documents (documents Buyers/Sellers/Borrowers sign at table when receiving mortgage)
Drew Settlement Statement figures and wired funds while ensuring quality, accuracy of closing fees and proper conditions were met
Performed loan data entry and forwarded closing packages within adequate time frames to ensure excellent customer service
Prepared loan closing documents including GFE, compliance documents
Prepared initial compliance documents
Ensure funding procedures were followed and verification of loan closing with Settlement Agents/Attorneys by reviewing HUD-1 Settlement
Statement
Worked with title companies to ensure adherence to mortgage policies and procedures and handled post-closing problems
Other duties included maintaining closing pipeline by completing closing documents within company stated time frames,
Adherence to wire cut-off times, clearing branch conditions, timely delivery of complete closed loan files to shipping, and specialized in review of funding documents received by title agents.
Police
Sacramento, Department
Sacramento, CA
04.2002 - 07.2002
Hired to assist management in Forensic Identification Section
Assisted Police Division Manager to begin process of making department paperless entity
Created computerized forms
Interacted with all levels of departmental staff in data input and streamlining process of forensics
Education
Cosmetology -
DeWitt's Beauty School
Aberdeen, WA
07.1973
High School Diploma -
Montesano High School
Montesano, WA
06.1972
Skills
Ability to Prioritize and Manage Multiple Projects
Strong Research and Organization Skills
Designed and Coordinated Multiple Intelligence Seminar