Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Marcia Oberg

Administrative Worker
Roanoke,VA

Summary

Organized, detail oriented, self-motivated, high-energy professional with 20 years of diverse experience in the areas of MORTGAGE LOAN CLOSING, PROCESSING, ADMINISTRATIVE SUPPORT, CUSTOMER SERVICE, OPERATIONS, and SALES with a commitment to strive to develop a professional atmosphere and provide the highest level possible of customer service. Areas of demonstrated strength include: Outstanding Customer Service Self-Starter Work well under Stress

Work History

Home Business

CABI, Carol Anderson Clothing Trunk Shows
08.2013 - 12.2014
  • By Design (Clothing Collection) REMOTE
  • Cabi Stylist is a business opportunity to sell high-end clothing by hosting Cabi Parties, Personal Styling Sessions and using Social Media
  • Two annual seasons of Spring and Winter Collections
  • Over 100 pieces of clothing and jewelry per collection
  • Required to have strong customer service skills
  • Required to attend a Cabi Conference (for each collection, twice a year) to see the collection on the runway and attend classes to help identify the unique character of each clothing item
  • Required to purchase each collection up-front
  • Responsible for everything from receipt of and setting up each collection, sourcing ladies to exhibit a CABI party at their home, sending CABI
  • Invitations, orders, invoicing, deliveries, bank reconciliations, follow-up on ALL customer service issues and making sure the customer ended up knowing that they were first and foremost with regards to all issues and it was never their problem or concern
  • The customer was ALWAYS right
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Issued receipts and processed refunds, credits or exchanges.

Closer

Morgan Stanley Credit Corp
08.2010 - 06.2011
  • Post-Closer, charged with auditing closed loans in paperless environment
  • Receive and review all recorded original documentation for accuracy along with other closing documents
  • Processing/Closing
  • Verified wire funds for accuracy
  • Assist Loan Officers and Mortgage Advisors with password protected, encrypted, or corrupted emails using Adobe Acrobat Pro, very sophisticated software to manipulate documents allowing documents to be imaged in paperless system

Customer Service

Walgreen Company
01.2007 - 08.2010
  • Initially assigned to Payroll Department, queue assisting employees in obtaining their
  • W-2’s and W-2C corrections
  • Staff Store Level, Payroll Customer Service queue with many different issues
  • I support managers with missing payroll, payout of terminated employees, cash salaries and help train/assist them with payroll adjustments
  • Assist employees with benefits, missing/lost payroll checks, etc
  • Another way to define position would be to say that I am counselor to employees and managers to calm situations and resolve issues
  • Assist garnishment department by releasing garnishments, faxes, mail etc
  • Assist Payroll Manager with special projects whenever needed

Sr. Loan Closer/Funder & Auditor

Chase Home Finance
Libertyville, IL
01.2006 - 01.2007
  • Maintained checklists of required documentation and open issues affecting closings.
  • Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
  • Handled as many as 13 closing files each day by effectively organizing, multitasking and prioritizing closing work.
  • Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
  • Reviewed titles, insurance, and flood zone certifications to meet closing standards for each property.
  • Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.

Sr. Loan Closer/Funder & Auditor

Pinnacle Financial
Carson, CA
01.2005 - 01.2006
  • Maintained checklists of required documentation and open issues affecting closings.
  • Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
  • Handled as many as 13 closing files each day by effectively organizing, multitasking and prioritizing closing work.
  • Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
  • Reviewed titles, insurance, and flood zone certifications to meet closing standards for each property.
  • Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.

Sr. Loan Closer

Funder Washington Mutual Home Loans, Inc
Columbia, MD
01.2004 - 01.2005
  • Maintained checklists of required documentation and open issues affecting closings.
  • Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
  • Handled as many as 13 closing files each day by effectively organizing, multitasking and prioritizing closing work.
  • Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
  • Reviewed titles, insurance, and flood zone certifications to meet closing standards for each property.
  • Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.

Sr. Loan Closer/Funder & Auditor

Silvergate Bank, Staten Island Bank/Ivy Mortgage
Severna Park, MD
01.2002 - 01.2004
  • Department closed due to low production
  • Items referenced below are typical responsibilities for positions held as Mortgage Closer
  • Prepared closing documents (documents Buyers/Sellers/Borrowers sign at table when receiving mortgage)
  • Drew Settlement Statement figures and wired funds while ensuring quality, accuracy of closing fees and proper conditions were met
  • Performed loan data entry and forwarded closing packages within adequate time frames to ensure excellent customer service
  • Prepared loan closing documents including GFE, compliance documents
  • Prepared initial compliance documents
  • Ensure funding procedures were followed and verification of loan closing with Settlement Agents/Attorneys by reviewing HUD-1 Settlement
  • Statement
  • Worked with title companies to ensure adherence to mortgage policies and procedures and handled post-closing problems
  • Other duties included maintaining closing pipeline by completing closing documents within company stated time frames,
  • Adherence to wire cut-off times, clearing branch conditions, timely delivery of complete closed loan files to shipping, and specialized in review of funding documents received by title agents.

Police

Sacramento, Department
Sacramento, CA
04.2002 - 07.2002
  • Hired to assist management in Forensic Identification Section
  • Assisted Police Division Manager to begin process of making department paperless entity
  • Created computerized forms
  • Interacted with all levels of departmental staff in data input and streamlining process of forensics

Education

Cosmetology -

DeWitt's Beauty School
Aberdeen, WA
07.1973

High School Diploma -

Montesano High School
Montesano, WA
06.1972

Skills

  • Ability to Prioritize and Manage Multiple Projects
  • Strong Research and Organization Skills
  • Designed and Coordinated Multiple Intelligence Seminar
  • Event Coordinator
  • Research Project Coordinator
  • LOVE to Research
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Inbound and Outbound Calling
  • Excellent Attention to Detail
  • Skilled in Microsoft Office
  • Computer Proficiency

Additional Information

Hobbies

Sailing, cycling, golf, puppies

Timeline

Home Business

CABI, Carol Anderson Clothing Trunk Shows
08.2013 - 12.2014

Closer

Morgan Stanley Credit Corp
08.2010 - 06.2011

Customer Service

Walgreen Company
01.2007 - 08.2010

Sr. Loan Closer/Funder & Auditor

Chase Home Finance
01.2006 - 01.2007

Sr. Loan Closer/Funder & Auditor

Pinnacle Financial
01.2005 - 01.2006

Sr. Loan Closer

Funder Washington Mutual Home Loans, Inc
01.2004 - 01.2005

Police

Sacramento, Department
04.2002 - 07.2002

Sr. Loan Closer/Funder & Auditor

Silvergate Bank, Staten Island Bank/Ivy Mortgage
01.2002 - 01.2004

Cosmetology -

DeWitt's Beauty School

High School Diploma -

Montesano High School
Marcia ObergAdministrative Worker