Marcia Pennington-Bell

Conduct daily outbound calls, averaging between 75-100. to engage potential participants for various research studies for initiatives.

Offer administrative support to management, ensuring efficient office operations and team coordination.

Facilitate the sales and marketing strategies by consistently scheduling at 10 appointments weekly contributing to business development goals.

• Facilitated communication between physicians and patients by maintaining an organized database of contact information.
• Provided excellent customer service to patients requesting copies of their medical records, ensuring prompt response times and accurate information delivery.
• Promoted a culture of continuous improvement by regularly reviewing departmental processes and implementing changes aimed at increasing efficiency and accuracy in record-keeping tasks.
• Reduced errors in patient records by meticulously reviewing, verifying, and correcting data entries as needed.

Responded to medical request, managed inquiries via walk-ins and phone. Also to ensure the accuracy and completeness of healthcare policy regulations.

Validated and processed request for medical information releases in compliance with HIPPAA and organizational protocols.

• Developed performance metrics to evaluate staff productivity, providing feedback and guidance on areas requiring improvement.
• Enhanced patient privacy by establishing secure storage procedures and strict access controls for sensitive health information.
• Streamlined record-keeping processes for increased accuracy and reduced errors in documentation.
• Established a centralized database for all patient information, facilitating easier access for healthcare providers across different departments.
• Ensured compliance with healthcare regulations by conducting regular audits of medical records and implementing corrective actions when necessary.

• Reduced errors in released records by thoroughly reviewing documentation before submission.
• Streamlined workflows within the department by introducing digital tools that reduced manual tasks involved in processing requests for information release.
• Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
• Maintained historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.

• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Maintained patient confidence by keeping patient records information confidential.
• Printed and photocopied documents to provide patients with copies of medical records.
• Maintained patient records systems by archiving, scaning and indexing important documents and files.
• Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.