MARCIA PIRES-HARWOOD
Brentwood,TN
Summary
Client - focused assistant, resilient and adaptable to changing environments, pursues business objectives, maintains focus, and collaborates with others to meet professional goals.
Overview
24
24
years of professional experience
2
2
Languages
Work History
Verifications Specialist II
CISIVE, Global Employment
Holtsville, NY
01.2021 - 01.2022
- Screening Solutions for Large Enterprises
- Responsible for verifying the work history of candidates to include investigating information on the candidates' work and education ethics and personal characteristics by submitting requests telephonically, through email, facsimile, or mail
- The verifications specialist II performs complex assignments and responsibilities
- Verifies and investigates in accordance with the Fair Credit and Reporting Act (FCRA), state and federal law guidelines.
International Verifications Researcher
HIRERIGHT
Nashville, TN
01.2018 - 01.2021
- HireRight is a leading provider of on-demand employment background checks and employment and education verifications
- Responsible for verifying information for international background checks, such as the status of professional licenses, educational records and employment history; including conducting interviews with international professional references all while building strong relationships with schools, employers, clients, recruiters and providing excellent support for candidates
- Experience with auditing international invoices to confirm its accuracy
- Responsible for translating personal and/or professional references; international employment documentations and contracts; international professional licenses; diplomas; certificates and emails from Portuguese into English and vice-versa.
Tutor/Translator
PORTUGUESE
Brentwood
01.2016 - 01.2018
- Various Consulting and tutoring translation for business and middle school students.
Access Specialist I
VANDERBILT MEDICAL CENTER
Nashville, TN
01.2015 - 01.2016
- Provided exceptional service to patients and providers during inbound and outbound phone calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer
- Supported organizational mission to create exceptional customer experience by producing positive results in access and phone service measures.
Bilingual Inside Sales Representative
ServiceSource International, Inc.
Nashville
01.2013 - 01.2015
- Manage quarterly up to 1,000 clients, selling Software Asset Management process
- Maintain contracts with active accounts each quarter, developing close relationships with international clients
- Accomplish an average of 50 phone calls per day
- Provide sales forecasting and submit requests for customer quotes, perform customer research, and update account information in customer relationship management (CRM) systems.
Supervisor
H&R BLOCK, Money Express
Nashville
01.2011 - 01.2013
- Manage team including scheduling, coaching, development and performance reviews
- Responsible for direct customer service and client resolution.
Manager
THE EXLEY HOUSE, Private Vacation Home Management
Black Mountain
01.2004 - 01.2010
- Management of a five-bedroom vacation rental property on the grounds of the YMCA Blue Ridge Assembly.
Assistant Illustrations Editor / Researcher
NATIONAL GEOGRAPHIC SOCIETY, Children, Book Division
Washington, DC
01.1998 - 01.2001
- Nonprofit scientific and educational organization “for the increase and diffusion of geographic knowledge.”, Researched the text, artwork, photographs, and captions for National Geographic publications including The Beginner's Atlas, the USA Atlas, Our World Picture, and The RBA International Project
- Worked independently, using both online and the vast NGS libraries, to match descriptions of the research or fact to a picture
- Fact-checked books and articles
- Provided Spanish/English translations for the books division.
Executive Assistant
ERL SERVICES
Washington, DC
01.1996 - 01.1998
- Assisted Vice-President and planned itineraries for international business trips; translated documents and speech from Portuguese to English; maintained the client database
- Assisted research.
Database Manager / Administrative AssistantReceptionist
INTER-AMERICAN DIALOGUE
Washington, DC
01.1994 - 01.1996
- Answered multi-line telephones; assisted office manager as needed; managed database and office network; ordered supplies; coordinated interns
- Translated and interpreted for Spanish and Portuguese speakers and politicians during conferences.
Education
B.S.B.A - Business Administration
Strayer University
Skills
Translationundefined
Timeline
Verifications Specialist II
CISIVE, Global Employment
01.2021 - 01.2022
International Verifications Researcher
HIRERIGHT
01.2018 - 01.2021
Tutor/Translator
PORTUGUESE
01.2016 - 01.2018
Access Specialist I
VANDERBILT MEDICAL CENTER
01.2015 - 01.2016
Bilingual Inside Sales Representative
ServiceSource International, Inc.
01.2013 - 01.2015
Supervisor
H&R BLOCK, Money Express
01.2011 - 01.2013
Manager
THE EXLEY HOUSE, Private Vacation Home Management
01.2004 - 01.2010
Assistant Illustrations Editor / Researcher
NATIONAL GEOGRAPHIC SOCIETY, Children, Book Division
01.1998 - 01.2001
Executive Assistant
ERL SERVICES
01.1996 - 01.1998
Database Manager / Administrative AssistantReceptionist
INTER-AMERICAN DIALOGUE
01.1994 - 01.1996
B.S.B.A - Business Administration
Strayer University
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