Marcia Sandimanie
Atlanta,GA
Summary
I am an enthusiastic, self- motivated, sensible Specialist with a passion for business management and customer service. Driven, ambitious and dedicated to managing the flow of the workplace and optimizing day-to-day activities. Over 15 years of strong experience in the Pharmacy/Customer Service industry. I am seeking an exciting opportunity with a forward thinking company that encourages growth and over all success.
Overview
13
13
years of professional experience
Work History
Dispatcher
Courier Connection
Atlanta, GA
05.2023 - Current
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
- Reported delays, accidents or other traffic and transportation situations.
- Managed shipment billing, receipts, packing slips, drivers' load manifest sheets and logbooks.
Dental Receptionist
Lester Dental Group
Conyers, GA
01.2022 - 04.2023
- Scheduling, Rescheduling and Canceling Appointments
- Assisting with Pre-Treatment Authorizations and Claims
- Verified all Dental Insurance for each Dentist and each Hygienist
- Verifying methods of Payment and Collecting Payments as needed
DFCS - Economic Specialist II
Department of Family and Children Services
Conyers, GA
12.2011 - 08.2021
- Listened to clients' needs and assisted with identifying and securing appropriate services.
- Offered clients knowledgeable and supportive assistance to meet needs and build loyalty.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Consistently recognized as top performer
- Took on projects to ensure team goals were met
- Ran daily Excel reports on complete cases
- Recorded and reported job-related activities to find discrepancies.
- Adhered to guidelines and enabled compatibility through analysis and troubleshooting.
- Oversaw daily functions to enhance business operations.
- Identified needs of customers promptly and efficiently.
Pharmacy Technician
Walmart
Atlanta, GA
05.2011 - 12.2011
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Prepared prescription transfers to other pharmacies.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
Education
High School Graduate
Stephenson High School
Stone Mountain, GA05.1998
Some College (No Degree) - Pre- Pharmacy
South Georgia State College
Douglas, GASkills
- Proficient in Excel
- Proficient in Microsoft Word
- Proficient in Outlook
- Proficient in Powerpoint
- Active listening
- Basic math
- Planning
- Data management
- Work ethic
- Critical thinking
- Problem Solver
- Effective Communication
- Highly Organized
- Self-motivated
Timeline
Dispatcher
Courier Connection
05.2023 - Current
Dental Receptionist
Lester Dental Group
01.2022 - 04.2023
DFCS - Economic Specialist II
Department of Family and Children Services
12.2011 - 08.2021
Pharmacy Technician
Walmart
05.2011 - 12.2011
High School Graduate
Stephenson High School
Some College (No Degree) - Pre- Pharmacy
South Georgia State College
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