Marcia Walker
Jackson
Summary
Highly motivated, result-oriented customer service professional with over 15 years of experience in the customer service industry. Interested in pursuing an Entry-Level position. I'm an honest, dependable, and dedicated self-starter with knowledge of business fundamentals, retail, and the sales process. Possess excellent communication and interpersonal skills to cultivate effective professional relationships and achieve strong employee relations. Customer service focused and committed to achieving the highest level of customer satisfaction through multitasking abilities to adhere to deadlines.
Overview
14
14
years of professional experience
Work History
Human Resources Assistant
Hickory Foods/Bubba Burgers, LLC
Jacksonville, FL
09.2013 - 04.2015
- Maintained employee records and updated HR databases for accuracy and accessibility.
- Filed paperwork, sorted, delivered mail, and maintained office organization.
- Answered and redirected incoming phone calls for the office.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on the human resources database.
- Assisted in payroll processing to ensure the timely delivery of paychecks to all employees.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, delivered mail, and maintained office organization.
- Answered and redirected incoming phone calls for the office.
- Assisted in payroll processing to ensure the timely delivery of paychecks to all employees.
Customer Service Representative/Human Resources Recruiting Assistant
GC Service, INC
El Paso, TX, USA
12.2010 - 05.2012
- Provides job candidates by screening, interviewing, and testing applicants; notifying existing staff of internal opportunities; maintaining personnel records; obtaining temporary staff from agencies.
- Orients new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs.
- Documents human resources actions by completing forms, reports, logs, and records.
- Updates job knowledge by participating in educational opportunities; reading professional publications.
- Accomplishes human resources department and organization mission by completing related results as needed.
- Perform classification reviews by gathering information through audits with incumbents, discussions with supervisors, and reviewing classification standards and organization charts. Respond to inquiries.
- Provide recruitment and placement support services to HR Specialists.
- Assist in arranging for physical examinations, verifying eligibility, making job offers.
- Resolved customer inquiries efficiently, ensuring satisfaction and timely follow-up.
Inventory Specialist/Assistant Retail Operations Support
Alltel Communications/Verizon Wireless
Waco, TX, USA
06.2001 - 01.2010
- Depending upon store structure, incumbent may be primarily responsible for inventory or may have more of a generalist role including inventory functions, and general office duties.
- Addressed billing problems, advised customers of best plans to meet their needs, Followed up to ensure customer satisfaction. Exercised customer equipment upgrades with a professional demeanor and maintained company loyalty.
- Responsible for semi-annual and monthly physical inventory counts. Resolves inventory discrepancies as instructed and followed guidelines to prevent loss of inventory.
- Assists management team with opening/closing of location and communicating updates on policies/procedures as well as other duties as assigned to maintain store.
- Processes handset and accessory returns. Maintained store phone demonstration log.
- Reconciled cash (bank deposit, safe fund/till fund, daily financial transactions) and follows bank deposit procedures. Assisted other employees and contributed training of new hires.
- Record all transactions promptly, accurately, and in compliance with bank procedures.
- Managed inventory levels using advanced tracking systems to ensure optimal stock availability.
- Conducted regular audits to maintain accuracy in inventory records and prevent discrepancies.
Education
Business Administration
McLennan Community College
Waco, TX, USADiploma
Pass Christian High School
Pass Christian, MS, USANo Degree - Health Services Management
St. John's River State College
Orange Park, FLSkills
- Team player
- Benefits administration
- Computer literacy
- Background checks
- Record/File Management
- Talent acquisition
- Personnel documentation verification
- Microsoft office
- Recruitment
- Administrative support
- Inventory Control
- Office administration
Timeline
Human Resources Assistant
Hickory Foods/Bubba Burgers, LLC
09.2013 - 04.2015
Customer Service Representative/Human Resources Recruiting Assistant
GC Service, INC
12.2010 - 05.2012
Inventory Specialist/Assistant Retail Operations Support
Alltel Communications/Verizon Wireless
06.2001 - 01.2010
Diploma
Pass Christian High School
Business Administration
McLennan Community College
No Degree - Health Services Management
St. John's River State College