Marcia Walkes
Macon,GA
Summary
Diligent and reliable worker successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals, improving safety, and maximizing customer satisfaction every day.
Overview
8
8
years of professional experience
Work History
Picker Packer-Seasonal
Radial Warehouse
07.2024 - Current
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Picked and packed order items.
- Pulled orders quickly to maintain demanding productivity goals.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Customer Service Representative
Imperial Facility Services
01.2017 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Security Supervisor
Centurion Security Group
01.2021 - 03.2023
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Supervised team of [Number] security personnel during shift.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
Education
Bachelor of Science - Criminal Justice
Everest University
Pompano Beach, FL01-2017
Skills
- Product packaging
- Order picking
- Warehouse safety
- Time management
- Data entry
- Customer relations
- Problem resolution
- Active listening
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
Timeline
Picker Packer-Seasonal
Radial Warehouse
07.2024 - Current
Security Supervisor
Centurion Security Group
01.2021 - 03.2023
Customer Service Representative
Imperial Facility Services
01.2017 - 05.2023
Bachelor of Science - Criminal Justice
Everest University
Similar Profiles
Alida JosephAlida Joseph
Picking Packer at Radial WarehousePicking Packer at Radial Warehouse
Jenifer HerediaJenifer Heredia
Packer Associate at Radial WarehousePacker Associate at Radial Warehouse
Nicole LabordeNicole Laborde
Material Handler and Pack at Radial WarehouseMaterial Handler and Pack at Radial Warehouse
Akash Deep Singh VirkAkash Deep Singh Virk
Returns Processor at Radial WarehouseReturns Processor at Radial Warehouse
Amanda ExumAmanda Exum
Private Elderly Caregiver at David I. RousePrivate Elderly Caregiver at David I. Rouse