Summary
Overview
Work History
Education
Skills
Timeline
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Marcia Whittle

New Port Richey,Fl.

Summary

``Accomplished in enhancing disability claim processing efficiency and decision-making at NYS Office Of Disability Determinations, demonstrating exceptional medical evaluation expertise and critical thinking. Recognized for pioneering the Zebley court case project and excelling in team collaboration, significantly contributing to policy adaptation and service excellence. Detail-oriented Examiner with 28 years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and understanding documentation needed for a positive outcome on a SSI, SSD, and DC claim for disability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Parasupervisor/Disability Examiner

NYS Office Of Disability Determinations
03.1991 - 11.2014
  • Handled sensitive personal information with discretion while adhering to strict confidentiality guidelines as set forth by Social Security Administration.
  • Expedited decision-making process for disability claims by effectively managing high-volume caseload under strict deadlines.
  • Promoted inclusive work environment by actively participating in diversity initiatives and demonstrating respect for all colleagues regardless of background or ability level.
  • Demonstrated adaptability when faced with policy changes or new legislation affecting evaluation of disability claims, adjusting processes as needed without sacrificing accuracy or efficiency.
  • Fostered positive work environment through active participation in staff meetings, trainings, and professional development opportunities.
  • Recognized for exceptional performance through being appointed to special projects such as ADJUDICATION OFFICER where I prepared cases for law judge and PIONEERED ZEBLEY PROJECT when it was first rolled out, reflecting dedication to quality service and commitment. to excellence within field of disability evaluation services.
  • Received constant medical training on " listings" as well as training on physical and medical diseases which were also given to MD's in office for CME credits.
  • Demonstrated 100% accuracy in claim decisions for 6 month periods

Parasupervisor

NYS Office Of Disability Determinations
02.1991 - 11.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Reviewed decisions for accuracy and content

Disability Examiner

NYS Department Of Disability Examinations
04.1986 - 11.2014
  • Improved disability claim processing efficiency by applying thorough knowledge of Social Security Administration policies and procedures.
  • Expedited decision-making process for disability claims by effectively managing high-volume caseload under strict deadlines.
  • Ensured accurate benefit calculations for approved claims by meticulously reviewing medical, vocational, and financial documentation.
  • Assisted claimants in understanding their rights and responsibilities throughout application process, enhancing customer satisfaction levels.
  • Decided 15 disability claims per week to keep caseload steady when given 15 new claims per week.

Adjudication Officer

NYS Dept. Of Disability Determinations
05.1993 - 06.1994
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Experienced updates of computer knowledge through training sessions
  • Created list of exhibits for Administrative Law Judge
  • Provided summary of entire disability case for Law Judge
  • Provided recommended mental and physical residual functional capacity for each disability claim for law judge
  • Was awarded this opportunity to work with law judge due to quality of my work

Zebley Disability Examiner for Roll Out of Zebley

NYS Department Of Disability Determinations
09.1990 - 09.1991
  • Kept current on industry trends and best practices through regular attendance at conferences, workshops, and continuing education courses related to disability evaluation services.
  • Demonstrated adaptability when faced with policy changes or new legislation affecting evaluation of disability claims, adjusting processes as needed without sacrificing accuracy or efficiency.
  • Collaborated with vocational experts to determine appropriate job categories for claimants based on their skillset and limitations.
  • Fostered positive work environment through active participation in staff meetings, trainings, and professional development opportunities.
  • Was selected toa team of 8 people to learn new guidelines of how to adjudicate DC claims under new court ordered Zebley regulations. We were first team at our office to do this and were hand picked due to quality of our work and quick learning speed. We were trained in multiple child development phases such as physical, psychological, speech and language, behavior, and social development

Education

Bachelor of Arts - Psychology And Sociology

Hobart And William Smith Colleges
Geneva, NY

Skills




  • Interpret Medical Records
  • Medical Evaluation Expertise
  • Medical terminology expertise
  • Critical Thinking
  • Customer service and support

  • Active Listening
  • Decision-Making
  • Claims Processing
  • Report and Records Review
  • Human relations
  • Records Review

  • Report Writing
  • Client Interviewing
  • Sourcing and Compiling Information
  • File and Record Management
  • Case Presentation

Timeline

Adjudication Officer

NYS Dept. Of Disability Determinations
05.1993 - 06.1994

Parasupervisor/Disability Examiner

NYS Office Of Disability Determinations
03.1991 - 11.2014

Parasupervisor

NYS Office Of Disability Determinations
02.1991 - 11.2014

Zebley Disability Examiner for Roll Out of Zebley

NYS Department Of Disability Determinations
09.1990 - 09.1991

Disability Examiner

NYS Department Of Disability Examinations
04.1986 - 11.2014

Bachelor of Arts - Psychology And Sociology

Hobart And William Smith Colleges

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Marcia Whittle