Marcia Williams
Columbia,MO
Summary
Proven leader with a track record of enhancing customer service at the Post Office by implementing effective business strategies, leading to a significant improvement in operations efficiency. Skilled in data entry and exceptional organizing, adept at fostering repeat clientele through excellent service. Demonstrated ability to manage multiple projects with strong time management skills, ensuring optimal productivity.
Overview
7
7
years of professional experience
Work History
Postal Support Employee
United States Post Service
02.2023 - Current
- Provided service and sales to walk-in customers.
- Used Retail Sales and Service system to complete transactions, insert data, schedule appointments, and answer questions.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Weighed mail and computed pricing amounts.
- Sorted mail according to size, shape and destination.
Custodian
University of Missouri System
03.2018 - 02.2023
- Cleaned residence halls, cleaning all common areas.
- Cleaned bathrooms (toilets, sinks, showers, tubs, counters, mirrors, and floors).
- Cleaned kitchens (refrigerator, ovens, cabinets, dishwashers, swept and mop).
- Dusted baseboards, light fixtures, cleaned tables and blinds.
- Vacuumed and shampooed carpets, emptied trash, cleaned floors as well as windows and mirrors.
- Kept building spaces premises clean inside and outside.
- Reported vandalism or other damage to property to supervisor
- Cleaned equipment and machinery to maintain in optimum working condition.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
Cleaning Assistant
MaidEZ Cleaning
04.2017 - 02.2023
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned bathrooms (shower, toilets, sinks, mirrors and dusted.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Care Team Associate
University of Missouri
01.2021 - 06.2021
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Transported patients between rooms and appointments or testing locations.
- Provided patient-centered care, and practiced good body mechanics during each transport.
- Cleaned dirty equipment and put them in the correct area for storage.
Manager
Pizza Hut
04.2017 - 05.2018
- Provided excellent customer service.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Nursing
Columbia College
Columbia, MOSkills
- Excellent customer service
- Data Entry
- Data Collection
- Appointment Scheduling
- Paperwork Processing
- Account updating
- Time management
- Exceptional organizing
Timeline
Postal Support Employee
United States Post Service
02.2023 - Current
Care Team Associate
University of Missouri
01.2021 - 06.2021
Custodian
University of Missouri System
03.2018 - 02.2023
Cleaning Assistant
MaidEZ Cleaning
04.2017 - 02.2023
Manager
Pizza Hut
04.2017 - 05.2018
No Degree - Nursing
Columbia College
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