Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Marcia Zak

Waterville

Summary

Highly motivated professional with more than 20 years of achievement in the areas of customer service, sales, procurement, inventory control and management. Proficient knowledge and experience with Accounting, Finance, reports, budgets, Business management and Inventory Management practices.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

33
33
years of professional experience
1
1
Certification

Work History

PRODUCTION, PURCHASING

SEAGATE PLASTICS
11.2015 - Current
  • Negotiated and managed strategic partnership with key suppliers, leveraging blockchain technology for contract management, which reduced procurement cycle times by 25% and improved transparency by 70%
  • Led a team to efficiently manage time and improve process that helped reduce cost of 30% in human labor and better use of resources across the company.
  • Improve inventory control achieving a cost reduction of 30% in storage and production. Managing quantity on hand, keeping inventory not higher than 30 days.
  • Maintaining company guidelines and goals oriented toward good negotiation skills providing the company stable chain process and achieving the best deal for raw material.
  • Self-motivated, with a strong sense of personal responsibility.
  • Bilingual. Excellent communication skills, both verbal and written.

SURVEY ANALYST/SPANISH TRANSLATOR

MARITZ CX
01.2011 - 01.2015
  • Analyzed surveys to measure the level of customer service satisfaction for the Banking and Automotive industries
  • Reviewed and coded an average of 20,000 surveys per month, including 20% translated from Spanish
  • Provided recommendations based on feedback, resulting in 25% increase in customer satisfaction for an Automotive manufacturer.
  • Contributed to a 30% increase in productivity and customer satisfaction for a National Bank through survey analysis

LEAD MANAGER

CORPORATION LAFAVORITA
01.2000 - 01.2005
  • Ensured the customer service team adhered to Good Manufacturing Practices, which streamlined process and improved customer service in alignment with Total Quality Management
  • Drove the team to achieve the Best Customer Service provided out of 25 total stores
  • Inventory control and organization achieving a notable stock decrease of slow-moving items. Taking the lead on actions that prevent inventory discrepancies.

CUSTOMER SERVICE

01.1992 - 01.1999
  • Ensured the customer service team adhered to Good Manufacturing Practices, which streamlined process and improved customer service in alignment with Total Quality Management
  • Drove the team to achieve the Best Customer Service provided out of 25 total stores
  • Inventory control and organization achieving a notable stock decrease of slow-moving items. Taking the lead on actions that prevent inventory discrepancies.

Education

Associate’s degree - Business Management

Owens Community College
Perrysburg, OH

Skills

  • Procurement Specialist
  • Strategic Sourcing
  • Project Management
  • Process Improvements
  • Contract Negotiation
  • Strategic Planning
  • Inventory Management
  • Problem-Solving skills
  • Cost reduction strategies
  • Teamwork and collaboration
  • Friendly, positive attitude

Accomplishments

  • Saved company $500,000. per year by creating improved vendor sourcing and negotiations procedures.
  • Improved operations efficiency 25-30% with implementation of various process improvements.

Certification

  • Leading with effective communication, EDX - 3 months
  • Excel for Business, EDX - 3 months
  • Effective leadership, EDX - 6 months

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

PRODUCTION, PURCHASING

SEAGATE PLASTICS
11.2015 - Current

SURVEY ANALYST/SPANISH TRANSLATOR

MARITZ CX
01.2011 - 01.2015

LEAD MANAGER

CORPORATION LAFAVORITA
01.2000 - 01.2005

CUSTOMER SERVICE

01.1992 - 01.1999

Associate’s degree - Business Management

Owens Community College

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