Marcial Ruiz
Troy,NY
Summary
Dynamic service manager with a proven track record at Concord Pools And Spas, enhancing customer satisfaction through effective problem-solving and team leadership. Skilled in training staff and implementing inventory systems, resulting in improved operational efficiency and increased revenue. Committed to quality assurance and fostering strong client relationships.
Overview
12
12
years of professional experience
Work History
New Construction Service Manager
Concord Pools And Spas
03.2021 - Current
- Oversaw daily operations to ensure optimal service delivery and customer satisfaction.
- Developed training programs for staff, enhancing service quality and operational efficiency.
- Implemented inventory management systems, improving stock accuracy and reducing waste.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Collaborated with sales team to align service offerings with customer needs and market trends.
- Analyzed service processes to identify areas for improvement and streamline workflows.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Pool Technician
Cool River Pools
03.2014 - 02.2021
- Diagnosed and repaired pool equipment issues, enhancing system performance and longevity.
- Implemented efficient water testing procedures, improving accuracy in chemical adjustments.
- Trained junior technicians on safety protocols and operational best practices for pool maintenance.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
Education
High School Diploma -
Taconic Hills High School
Philmont, NYAssociate of Arts - Culinary Arts/Restaurant Mgmt..
Schenectady County Community College
Schenectady, NY01-1999
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Employee training and development
- Customer service management
- Goal oriented
- Team collaboration and leadership
- Trustworthy and honest
- Quality assurance
- Service scheduling
- Staff motivation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
New Construction Service Manager
Concord Pools And Spas
03.2021 - Current
Pool Technician
Cool River Pools
03.2014 - 02.2021
High School Diploma -
Taconic Hills High School
Associate of Arts - Culinary Arts/Restaurant Mgmt..
Schenectady County Community College