Marciana Minano
Miami,FL
Summary
Dedicated assistant manager with a focus on customer service and team collaboration. Proven ability in training staff and implementing operational improvements to enhance customer satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Manager
La Canita
Miami, Florida
01.2025 - 05.2026
- Assisted in managing daily operations and staff scheduling.
- Implemented inventory control procedures and maintained stock levels.
- Trained new team members on customer service standards and policies.
- Coordinated team meetings to identify and implement workflow and performance improvements.
- Resolved customer inquiries and issues promptly to enhance customer satisfaction.
- Collaborated with management to develop training materials for staff development.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed and implemented an inventory tracking system to streamline supply ordering.
- Created reports on sales trends, inventory levels, and financial data.
- Conducted regular performance reviews for employees to identify areas of improvement.
Server
La Canita
Miami, Florida
05.2023 - 12.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders to achieve timely delivery and enhance service flow.
- Maintained cleanliness and organization of dining area during service hours.
- Assisted in training new servers on restaurant procedures and policies.
- Handled cash transactions and processed payments accurately at the register.
- Resolved customer complaints to improve guest satisfaction and foster repeat visits.
- Developed strong relationships with regular customers to foster loyalty and trust.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Welcomed guests upon arrival and presented them with menus to enhance their dining experience.
- Promoted desserts, appetizers, and specialty drinks to increase sales and enhance dining experience.
Restaurant Hostess
La Canita
Miami, Florida
09.2021 - 04.2023
- Greeted guests warmly and ensured a welcoming atmosphere.
- Coordinated reservations and optimized seating charts to enhance guest experience.
- Assisted in training new host staff on procedures and customer service.
- Communicated wait times clearly to guests and maintained expectations.
- Collaborated with servers to optimize table turnover and service flow.
- Addressed guest inquiries and resolved issues to ensure satisfaction and maintain positive atmosphere.
- Maintained cleanliness of the host stand and dining area at all times.
- Supported special events by coordinating guest arrivals and seating arrangements.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered telephone to provide dining information and take reservations.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Communicated hours, wait times, and specials to effectively manage guest expectations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Assigned seating arrangements based on customer preferences and restaurant policies.
Prep Cook
Opera House
Miami, Florida
08.2020 - 01.2022
- Prepared ingredients by washing, chopping, and measuring food items daily.
- Assisted chefs in cooking and assembling dishes for service.
- Maintained cleanliness of kitchen equipment and workstations throughout shifts.
- Followed food safety guidelines to ensure quality and sanitation standards.
- Organized storage areas by properly labeling and stacking supplies.
- Collaborated with team members to ensure timely meal preparation and delivery.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Checked freshness of food and ingredients prior to use.
- Organized walk-in coolers and freezers according to established guidelines.
- Followed recipes to prepare meals according to customer specifications.
- Assisted in serving meals to customers.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Trained new employees on kitchen procedures to ensure consistency and quality.
- Completed special orders according to customer dietary needs.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Education
High School Diploma -
Colegio Americano
VenezuelaGED -
Colegio Universitario Profesor Jose Lorenzo Perez
VenezuelaSkills
- Budget management
- Staff scheduling
- Inventory control
- Performance improvement
- Customer service training
- Team collaboration
- Conflict resolution
Languages
English
Professional
Timeline
Assistant Manager
La Canita
01.2025 - 05.2026
Server
La Canita
05.2023 - 12.2024
Restaurant Hostess
La Canita
09.2021 - 04.2023
Prep Cook
Opera House
08.2020 - 01.2022
High School Diploma -
Colegio Americano
GED -
Colegio Universitario Profesor Jose Lorenzo Perez