Marcie A. Carter
Oberlin,PA
Summary
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
25
25
years of professional experience
Work History
Universal Service Fund Representative
Verizon Communications, Inc.
01.2018 - 01.2025
- Responsible for assisting Schools, Public Libraries and Rural Health Care Organizations to receive funding from the Universal Service Fund (Federal Program) for Internet and Broadband Services
- Communicate with customers the applications were processed by the Universal Service Fund
- Review monthly bills to make sure proper discount is added to bills
- Issue manual adjustments to customers bills if needed
Winback Service Representative
Verizon Communications, Inc.
01.2008 - 01.2025
- Assist customers with filling out paperwork to port local landline service from current provider to Verizon
- Negotiate with current provider a date to transfer services
- Provide customer updates of transfer process and the date of completion
- Review Verizon’s first bill to make sure charges are correct.
Billing Specialist
Verizon Communications, Inc.
01.2006 - 01.2025
- Responsible for researching billing issues for business customers using Enterprise Business Systems
- Analyzes customer accounts and bills to ensure proper billing practices have been followed
- Performs billing adjustments working with the Customer to correct improperly billed accounts
Service Representative
Verizon Communications, Inc.
01.2000 - 01.2006
- Provided excellent customer service handling large volume of inbound calls from Enterprise Business customers
- Managed the entire service order process by developing and designing service orders, then working with different departments ensuring the implementation of the service order
Education
Masters in Business Administration - Management
Eastern University
01.2010
Bachelor of Arts Degree - Media/Communication
Wilberforce University
01.1991
Skills
- Proficient in Microsoft Office
- Google Docs and Google Sheets
- Customer support
- Customer relations
- Data entry proficiency
- Client relationship building
- Records management
- Paperwork processing
- Client service
- Technical troubleshooting
- Account servicing
- Business growth and retention
Affiliations
Member Delta Sigma Theta Sorority Inc
Timeline
Universal Service Fund Representative
Verizon Communications, Inc.
01.2018 - 01.2025
Winback Service Representative
Verizon Communications, Inc.
01.2008 - 01.2025
Billing Specialist
Verizon Communications, Inc.
01.2006 - 01.2025
Service Representative
Verizon Communications, Inc.
01.2000 - 01.2006
Bachelor of Arts Degree - Media/Communication
Wilberforce University
Masters in Business Administration - Management
Eastern University