Marcie Brown

Responsible for billing for the ambulance transports for Cleveland County.

• Maintained highest patient confidentiality in accordance with HIPAA guidelines
• Reviewed records and coding batches for accurate reporting and adherence to standards.
• Reviewed out-patient medical documents of diagnosis and procedures and assigned ICD-10, CPT, and HCPCS according to coding guidelines.
• Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.

• Submitted alternate billing for clients belonging to special demographics using Tritech software portal, reconciled EOBs or denied claims and conducted accounts receivable follow-up.
• Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
• Evaluated aging reports to identify members to be included in monthly outbound collection calls.
• Partnered with billing analyst department to investigate and remedy any gross margin trend issues.
• Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Processed and verified invoices to secure accuracy of billing information.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Researched and resolved billing discrepancies to enable accurate billing.
• Provided excellent customer service, developing and maintaining client relationships.