Dona Sanchez
Colorado Springs,CO
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Detail-oriented and knowledgeable, skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive administrative experience dedicated to optimal development of an empowered, effective team. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Receivable Manager/Account Manager/Medical Biller and Coder
Peak View Behavioral Health
02.2022 - 04.2023
- Managed portfolio of accounts, consistently achieving a collection rate of 95%
- Reviewed and reconciled invoices, identifying discrepancies and resolving issues promptly
- Collaborates with managers, verifies data, and ensures timely follow-up of claims, denials, and correspondence
- Identifies and responds to patterns of denials and performs complex account investigations
- Other responsibilities include, coordinating collections, maintaining patient confidentiality, and responding to inquiries from insurance carriers
- Processes and reconciles account receivables as well as, engaging in collection management processes and assists in month-end processes.
- Instrumental in increasing cash collections by 25%
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Complied with established internal controls and policies.
Office Manager/Billing Specialist
Medbill
12.2020 - 03.2022
- Managed all aspects of office, including administrative tasks, payroll, accounts payable/receivable, and customer service
- Oversaw medical coding, charge entry, claims, payment posting, and reimbursement management
- Established policies and procedures for risk management, business continuity, marketing, and growth, and managed fiscal operations including budgeting, accounts receivables and payables, reconciliations, and financial reporting
- Performed data collection, streamlined office procedures and processes, reduced office supply costs, managed software systems and technology upgrades, and completed multiple projects simultaneously
- Increased collections from personal injury cases by 20%.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Production/Office Manager
Springs Integrated Health
09.2016 - 02.2018
- I successfully increased clinic's daily revenue by over threefold, growing patient numbers from 30 to an impressive 102 per day.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built and managed processes for tracking and monitoring department performance.
- Negotiated and executed contracts resulting in a 70% increase in patient visits and revenue.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Education
Bachelor's - Information Technology/ Healthcare Administration
Colorado State University
Evergreen, Colorado2019
Associate of Arts - Cosmetology
Americana Cosmetology School
Colorado Springs, CoSkills
- Proven experience as Office manager and Front office/production manager, billing, and patient care in Prosthodontics, medical, mental health, nursing home, home health, hospitals and Insurance Sales
- Sales
- Knowledge of office administrator responsibilities, systems and procedures
- Proficiency in MS Office (MS Excel and MS Outlook,
- Hands on experience with office machines, computer software and hardware
- Advanced knowledge of HIPPA, OSHA and HEDIS
- Excellent time management skills and ability to multi-task and prioritize work
- Staff Development
- Excellent written and verbal communication skills
- Strong organizational and planning skills in fast-paced environments
- Creative mind with ability to suggest improvements
- Collections and Invoice Processing
- Patient Data Management Systems
Accomplishments
Progressive Insurance -Sales Award
- Achieved an exceptional milestone by driving annual sales to an impressive $1,000,000, generating substantial revenue and contributing to the company's financial success.
Girl Scout Leadership Award- Girl Scouts of Colorado
- For excellence in leadership and program development
Certification
- CNA - Certified Nurse Assistant
- Certified Patient account specialist, BC Services
- Licensed Property and Casualty Producer
- Sales producer Certification
- HIPPA Certification
- Certified CPR and First Aid
Timeline
Account Receivable Manager/Account Manager/Medical Biller and Coder
Peak View Behavioral Health
02.2022 - 04.2023
Office Manager/Billing Specialist
Medbill
12.2020 - 03.2022
Production/Office Manager
Springs Integrated Health
09.2016 - 02.2018
Bachelor's - Information Technology/ Healthcare Administration
Colorado State University
Associate of Arts - Cosmetology
Americana Cosmetology School
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