Marcie Castillo
Fort Worth,Tx
Summary
- To work for an established company assisting in an administrative position.
- Over 10 years of diversified experience with the public which includes; client services, training, and providing leadership within the workplace.
- Dedicated to professionalism, highly motivated toward assisting clients with an overall excellent experience.
- Superior verbal, written and communication skills in fast-paced work environment.
- Trained in general office and computer skills including Word, Excel and Windows NT.
Overview
24
24
years of professional experience
Work History
Taproom Associate
Martin House Brewing Company
Fort Worth, TX
08.2021 - Current
- Organized events, tastings, and other promotional activities to attract customers to the taproom.
- Provided staff training on taproom operations and safety regulations.
- Established and maintained high standards of customer service in the taproom.
- Assisted bartenders in serving customers by taking orders and making recommendations when needed.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
Insurance Coordinator
Stewart Family Orthodontics
Weatherford, TX
03.2013 - 06.2014
- Verified and filed all patient insurance and benefits
- Scheduled patient appointments and filing of charts
- Handled all patient financials and accounts.
Member Services Supervisor
Direct Buy
Ft. Worth, TX
07.2000 - 03.2013
- Handle escalated issues on a supervisor level managing a staff of over 10 people
- Answered incoming calls responding to client inquiries regarding service and merchandise
- Calculated handling charges and any associated fees reconciling client and merchant invoices.
Education
Diploma -
Richland High School
Associates Degree -
Tarrant County College
Skills
- Preparing Reports
- Issue Resolution
- Courteous and Professional
- Attention to Detail
- Research Abilities
- New Hire Training
- Oral Communication
- Event Coordination
- Computer Skills
- Customer Service
- Relationship Building
- Sales Expertise
Affiliations
- Hoc member and volunteer for Westlake Academy
- Gala committee member for Westlake Academy
- Volunteer for the PYP of Westlake Academy
Timeline
Taproom Associate
Martin House Brewing Company
08.2021 - Current
Insurance Coordinator
Stewart Family Orthodontics
03.2013 - 06.2014
Member Services Supervisor
Direct Buy
07.2000 - 03.2013
Diploma -
Richland High School
Associates Degree -
Tarrant County College
Similar Profiles
Thomas CooperThomas Cooper
Lead Brewer at Martin City Brewing CompanyLead Brewer at Martin City Brewing Company
Deanna SmithDeanna Smith
Server/bartender at Tavern by Spring House , Brewing CompanyServer/bartender at Tavern by Spring House , Brewing Company
Federico Damian BarreiroFederico Damian Barreiro
Restaurant Manager at The Pour House (The Coromandel Brewing Company)Restaurant Manager at The Pour House (The Coromandel Brewing Company)