Marcie Castillo
Fort Worth,Tx
Summary
- To work for an established company assisting in an administrative position.
- Over 10 years of diversified experience with the public which includes; client services, training, and providing leadership within the workplace.
- Dedicated to professionalism, highly motivated toward assisting clients with an overall excellent experience.
- Superior verbal, written and communication skills in fast-paced work environment.
- Trained in general office and computer skills including Word, Excel and Windows NT.
Overview
24
24
years of professional experience
Work History
Taproom Associate
Martin House Brewing Company
Fort Worth , TX
2021.08 - Current
- Organized events, tastings, and other promotional activities to attract customers to the taproom.
- Provided staff training on taproom operations and safety regulations.
- Established and maintained high standards of customer service in the taproom.
- Assisted bartenders in serving customers by taking orders and making recommendations when needed.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
Insurance Coordinator
Stewart Family Orthodontics
Weatherford , TX
2013.03 - 2014.06
- Verified and filed all patient insurance and benefits
- Scheduled patient appointments and filing of charts
- Handled all patient financials and accounts.
Member Services Supervisor
Direct Buy
Ft. Worth , TX
2000.07 - 2013.03
- Handle escalated issues on a supervisor level managing a staff of over 10 people
- Answered incoming calls responding to client inquiries regarding service and merchandise
- Calculated handling charges and any associated fees reconciling client and merchant invoices.
Education
Diploma -
Richland High School
Associates Degree -
Tarrant County College
Skills
- Preparing Reports
- Issue Resolution
- Courteous and Professional
- Attention to Detail
- Research Abilities
- New Hire Training
- Oral Communication
- Event Coordination
- Computer Skills
- Customer Service
- Relationship Building
- Sales Expertise
Affiliations
- Hoc member and volunteer for Westlake Academy
- Gala committee member for Westlake Academy
- Volunteer for the PYP of Westlake Academy
Timeline
Taproom Associate
Martin House Brewing Company
2021.08 - Current
Insurance Coordinator
Stewart Family Orthodontics
2013.03 - 2014.06
Member Services Supervisor
Direct Buy
2000.07 - 2013.03
Diploma -
Richland High School
Associates Degree -
Tarrant County College
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