Marcia Newton
Amherst,OH
Summary
Experienced non-medical Care Provider offering 20 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Driving clients to and from appointments and stores.
Excellent driving record/chauffeurs lisence
Overview
22
22
years of professional experience
Work History
Caretaker/Caregiver/Driver
Self
01.2020 - 02.2023
- Ran errands for patients, did shopping, and picked up other necessities.
- Scheduled and accompanied clients to medical appointments.
Owner/Operator
Grandmas Perogies
01.2005 - 12.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
Assistant Manager of Operations
Goodwill
01.2001 - 03.2005
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Communicated with customers to assess satisfaction with products and services received.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed systems and procedures to improve operational quality and team efficiency.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Petoskey High School
Petoskey 06.1976
Skills
Drove Elderly clients to and from appointments, grocery store, stores, pharmacyetc
Light cleaning, helped with meds, prepared meals
Additional Information
Excellent customer service skills.
Professional phone etiquette.
Excellent driving record / chauffeurs license.
Work well with all people, elderly, children, adults.
Love to learn new things.
Timeline
Caretaker/Caregiver/Driver
Self
01.2020 - 02.2023
Owner/Operator
Grandmas Perogies
01.2005 - 12.2021
Assistant Manager of Operations
Goodwill
01.2001 - 03.2005
High School Diploma -
Petoskey High School
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