Marcie Risch
Redmond
Summary
Detail-oriented professional with a background in housekeeping and customer care. Skilled in effective communication and time management, ensuring timely problem resolution and superior quality control. Prepared to contribute to a positive guest experience.
Overview
2
2
years of professional experience
Work History
Housekeeping Room Attendant
Westgate Resorts
Sunriver
12.2025 - Current
- Replenished supplies and amenities in rooms for guest convenience.
- Cleaned and sanitized guest rooms following Westgate Resorts' standards.
- Reported maintenance issues to ensure timely resolution for guest satisfaction.
- Assisted in training new staff on housekeeping procedures and protocols.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
Housekeeping Room Attendant
Express Professionals
Bend
07.2025 - Current
- Cleaned and sanitized guest rooms following Westgate Resorts' standards.
- Replenished supplies and amenities in rooms for guest convenience.
- Reported maintenance issues to ensure timely resolution for guest satisfaction.
- Assisted in training new staff on housekeeping procedures and protocols.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replaced dirty linens with clean items according to established standards of quality control.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Communicated effectively with team members about daily assignments and task progress.
- Removed trash, recycling and linens from rooms to transport to designated areas.
Line Cook
Northbound Taphouse
Woodland
04.2025 - 07.2025
- Prepared ingredients according to recipes and presentation standards.
- Operated kitchen equipment, ensuring proper usage and maintenance.
- Collaborated with team members to ensure timely meal service.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted in inventory management by restocking supplies as needed.
- Followed food safety guidelines to prevent contamination and ensure quality.
- Supported chefs in cooking tasks during high-demand periods.
- Communicated effectively with front-of-house staff for order updates.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Performed basic knife skills such as dicing onions or slicing meats.
Plant Nursery Worker
Templar Farms
Woodland
12.2024 - 06.2025
- Cultivated plants by watering, pruning, and fertilizing according to specific needs.
- Maintained cleanliness of the nursery by organizing tools and disposing of waste properly.
- Monitored plant health and identified issues such as pests or diseases for timely intervention.
- Collaborated with team members to ensure efficient workflow during busy planting seasons.
- Pruned, trimmed and culled plants to promote proper growth.
- Planted seeds and bulbs in designated areas of the nursery.
- Handled plants and shrubs with care to avoid damage.
- Applied fertilizer to improve plant health and growth.
- Managed commercial plant breeding program encompassing germplasm, elite line and hybrid development.
- Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
Customer Care Coordinator
New Priorities
Redmond
04.2024 - 10.2024
- Managed customer inquiries through phone and email communication.
- Updated customer records in the CRM system accurately.
- Assisted in resolving customer complaints with empathy and efficiency.
- Provided product information to customers to enhance their experience.
- Collaborated with team members to improve customer service processes.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Audited customer account information to identify issues and develop solutions.
- Processed orders and returns accurately and efficiently.
- Maintained an updated database of customer information including contact details, preferences, and purchase history.
- Monitored incoming emails, phone calls, and other communications from customers.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
Education
High School Diploma -
Central Oregon Community College
Bend, OR01-2009
Some College (No Degree) - Associates in General Studies
Central Oregon Community College
Bend, ORSkills
- Customer service
- Time management
- Communication skills
- Attention to detail
- Problem resolution
- Equipment maintenance
- Data entry accuracy
- Fast-paced organization
- Quality control
- Problem-solving skills
- File management
- Guest relations
- Multi-line telephone skills
- Cash handling
- Basic accounting
- Organization skills
- Office organization
- Call routing
- Multi-line telephone systems
- Email correspondence
Timeline
Housekeeping Room Attendant
Westgate Resorts
12.2025 - Current
Housekeeping Room Attendant
Express Professionals
07.2025 - Current
Line Cook
Northbound Taphouse
04.2025 - 07.2025
Plant Nursery Worker
Templar Farms
12.2024 - 06.2025
Customer Care Coordinator
New Priorities
04.2024 - 10.2024
High School Diploma -
Central Oregon Community College
Some College (No Degree) - Associates in General Studies
Central Oregon Community College