Marcin Wrobel
Sterling Heights
Summary
Dynamic hotel professional with experience at Marriott, adept at enhancing guest satisfaction through effective policy implementation and accurate room assignment. Skilled in unloading freight, shredding and carefully managing Audit boxes via FIFO system,thrive in fast-paced environments, demonstrating flexibility, and a commitment to excellence in service delivery. Hotel upkeep and basic maintenance procedures , guest satisfaction/needs,
Overview
23
23
years of professional experience
1
1
Certification
Work History
Hotel Maintenance/ Environmental Specialist
Marriott
Troy, MI
11.2002 - Current
- Processed reservation requests efficiently using hotel management software systems.
- Supported hotel management in implementing policies and procedures to improve overall guest satisfaction levels.
- Assisted hotel management with special projects as required, demonstrating flexibility and adaptability in a fast-paced work environment.
- Improved accuracy of room assignment by diligently updating room statuses in the hotel management system.
- Formulated and implemented long-range plans for environmental programs.
Education
High School Diploma -
Sterling Heights High School
Sterling Heights, MI05-2000
High School Diploma -
Sterling Heights High School
Sterling Heights, MI05-2000
Skills
- Stress management techniques
- Critical thinking
- Customer service
- Rented inventory maintenance
- Active listening
- Team collaboration
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Task prioritization
Certification
forklift operator
Languages
English
Full Professional
Polish
Elementary
Timeline
Hotel Maintenance/ Environmental Specialist
Marriott
11.2002 - Current
High School Diploma -
Sterling Heights High School
High School Diploma -
Sterling Heights High School