Marcina Smith
Charlotte,NC
Summary
Results-driven professional specializing in business execution and legal operations. Proven ability to enhance communication efficiency and streamline workflows while ensuring compliance with regulatory guidelines. Committed to delivering impactful contributions within a dynamic organizational environment.
Overview
28
28
years of professional experience
Work History
Business Execution Administrator
Wells Fargo
Charlotte, NC
04.2021 - 12.2025
- Created workflows for PLC TM and PMS, streamlining document review process in IDA.
- Open and research real estate lease documents for upload into system of records, ensuring accurate documentation.
- Monitored, research and distributed email documents to team members' folders.
- Captured emails and saved them in designated locations.
- Pulled quarterly concluded contract files, entered required data, and sent to Iron Mountain for compliance retention.
- Uploaded checks into IDA and arranged FedEx deliveries to lockbox for processing.
- Sorted and counted physical mail for timely distribution, enhancing communication efficiency.
- Collaborated with team members and managers to streamline job processes for improved efficiency.
- Managed daily office operations to ensure smooth functioning of administrative tasks.
- Maintained accurate records and documentation for compliance purposes.
Ops Legal Specialist 2
Wells Fargo
Charlotte, NC
05.2017 - 04.2021
- Conducted research and processed subpoenas, levies, and other legal documents on behalf of Wells Fargo.
- Managed inquiries from external customers, internal team members, government agencies, and outside attorneys to facilitate efficient communication and resolution.
- Applied extensive knowledge of operations policies and procedures to ensure compliance with regulatory guidelines.
- Able to be detail oriented, prioritize multiple tasks within deadlines and work in a team environment.
Loan Serving Specialist 4
Wells Fargo
Charlotte, NC
10.2015 - 05.2017
- Managed quality control and coordinated loan pipeline, facilitating effective communication with internal and external attorneys and investors.
- Researched and resolved exceptions promptly, ensuring compliance and minimizing delays.
- Functioned as a liaison to connect attorneys with reviewer/signers, ensuring the accuracy and permissibility of data and information for court.
- Managed the upload of essential documents to LPS Desktop for attorney office utilization.
- Navigated through multiple computer systems including Web-Direct, MSP, LPS Desktop, Web-Query, Vendorscape and Sharepoint. Working and keeping the Exceptions Department organized.
- Performed notarization of affidavits to validate legal documents for North Carolina and Florida.
- Strong organizational skills; ability to multi-task and work in a deadline driven environment.
North Carolina Notary Public
Wells Fargo
Charlotte, NC
08.2014 - 10.2016
- Executed notarizations for various legal documents and contracts.
- Performed notarization of documentation for Florida, New York, and North Carolina, which supported the foreclosure litigation process.
- Verified identities to ensure compliance with state regulations.
- Maintained accurate records of all notarized transactions.
Loan Verification Analyst 2
Wells Fargo
Charlotte, NC
12.2013 - 10.2016
- Research, compile, and perform complex analysis on critical operational data, including reading and interpreting real estate mortgage documents.
- Applied extensive knowledge of operations policies and procedures to ensure compliance and streamline processes.
- Partners with, and lead other functions on operations- related projects, and training.
- Escalated critical issues to management while engaging with all levels of staff.
- Organized and managed time effectively to meet project deadlines and enhance operational efficiency.
- Prioritized tasks effectively and maintained attention to detail while working with a team to achieve goals.
- Adapted to fast-paced production demands to ensure smooth operations.
Loan Servicing Specialist 3
Wells Fargo
Charlotte, NC
03.2012 - 01.2014
- Carefully adheres to all applicable laws, policies and procedures governing our processes.
- Executed quality control processes for loan management, ensuring compliance with standards and meeting production targets.
- Conducted imaging and thorough audits of files to ensure compliance and quality.
- Prepared and managed notarized affidavits for New York files to support legal documentation.
- Transferred required documents to LPS Desktop for the attorney's office to enhance workflow efficiency.
- Completed document preparation for files uploaded to SharePoint to streamline access.
- Coordinated shipping of files to attorney's office through DRS, facilitating timely receipt and supporting legal processes.
Rescission Processor
Wells Fargo
Fort Mill, SC
02.2010 - 03.2012
- Processed rescission requests from multiple business units, including attorneys and investors, for invalid sales.
- Coordinated communication between business unit, attorney office, and investors to streamline rescission process.
- Communicated with involved business units to resolve issues related to invalid sales.
- Update Fidelity/LPS/MSP system to reflect an invalid sale.
- Review and process follow up reports to the rescission process.
- Assist with auditing processors on the rescission process.
- Aided in the completion of year-end 1099 updates and corrections to maintain compliance.
Foreclosure Processor
First American
Charlotte, NC
10.1997 - 12.2006
- Processed loans in foreclosure, ensuring timely progression through legal requirements.
- Collaborated with attorneys on foreclosure files to facilitate efficient resolution.
- Functioned as a key point of contact between the attorney office and investors to foster clarity and efficiency.
- Coordinated with investors to obtain bidding instructions for loans scheduled for sale.
- Ensured all first legal and judgment documentation was presented to the attorney office in a timely manner.
- Processed mail from the attorney office and sent payments received to the correct department for processing.
- Updated the system with sale results and routed the file to the appropriate area.
Education
associate degree - paralegal technology
Central Piedmont Community College
Charlotte, NC03-2026
Diploma -
Central Piedmont Community College
Charlotte, NC01-1998
Skills
- Compliance monitoring
- Risk assessment
- Legal research
- Records administration
- Workflow optimization
- Time management
- Team collaboration
- Client communication
Timeline
Business Execution Administrator
Wells Fargo
04.2021 - 12.2025
Ops Legal Specialist 2
Wells Fargo
05.2017 - 04.2021
Loan Serving Specialist 4
Wells Fargo
10.2015 - 05.2017
North Carolina Notary Public
Wells Fargo
08.2014 - 10.2016
Loan Verification Analyst 2
Wells Fargo
12.2013 - 10.2016
Loan Servicing Specialist 3
Wells Fargo
03.2012 - 01.2014
Rescission Processor
Wells Fargo
02.2010 - 03.2012
Foreclosure Processor
First American
10.1997 - 12.2006
associate degree - paralegal technology
Central Piedmont Community College
Diploma -
Central Piedmont Community College