Marcio Enciso
Redwood City,CA
Summary
Dedicated Customer Representative with excellent experience in the corporate industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Incident Commander/ Receptionist
Surefox
10.2020 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Granted badge access to building with specific limitations
- Verified identity and purpose of visits
- Directed product deliveries and vendors coming in.
Corporate Security Officer
Securitas Security Services USA
09.2018 - 02.2019
- Produced Incident reports after major events
- De-escalated I-rate clients and visitors
- Provided detailed directions on campus that were easy to follow
- Documented all activity with Daily Activity Reports
- Assisted reception staff by answering phone calls and assisting visitors with questions
- Escorted visitors and clients to their meeting rooms.
Teller
Wells Fargo
10.2013 - 11.2015
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Customer Service Representative
CCSI
02.2012 - 07.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- High volume of incoming calls
Education
Associate of Science - Philosophy
Canada College
Redwood City, CA06.2026
High School Diploma -
Sequoia High School
Redwood City06.2010
Skills
- Time Management
- Data Entry
- Documentation And Reporting
- Service-oriented mindset
- Security awareness
- Customer Service
- Business Retention
- Confidentiality and Discretion
- Computer Software and Applications
- Verbal and written communication
- E-mail and telephone correspondence
- De-Escalation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Incident Commander/ Receptionist
Surefox
10.2020 - 09.2021
Corporate Security Officer
Securitas Security Services USA
09.2018 - 02.2019
Teller
Wells Fargo
10.2013 - 11.2015
Customer Service Representative
CCSI
02.2012 - 07.2013
Associate of Science - Philosophy
Canada College
High School Diploma -
Sequoia High School
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