MARCIO GOMES
Coral Springs,FL
Summary
Relationship manager with experience in financial services driving client acquisition and portfolio growth. Credit analysis and consultative selling contribute to 37% profit growth in corporate accounts. Strategic planning and relationship management support strong customer satisfaction and retention.
Overview
26
26
years of professional experience
Work History
Relationship Manager Business Owner Specialist
BANK OF AMERICA
05.2022 - Current
- Leveraged sales expertise to support small businesses in identifying financial solutions.
- Coordinated lending processes, ensuring clients received tailored financial solutions.
- Collaborated with specialists to address clients' needs in merchant services, lending, and investments.
- Working knowledge of small business products and services, including credit / lending solutions.
- Experience with financial information, spreadsheets and financial skills.
- Mastery for Small Business certification completion.
- Retail and/or sales experience in a salary plus incentive environment.
- Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded.
Relationship Manager
BANK OF AMERICA
08.2021 - 05.2022
- Managed customer portfolios to optimize client satisfaction and retention.
- Provided exceptional customer support
- Facilitated sales of diverse products, contributing to revenue growth
- Directed financial management activities
- Established accounting processes to enhance financial accuracy
Accountant / Relationship Manager
TAXHOUSE LLP
08.2018 - 05.2021
- Delivered personalized tax services tailored to individual client needs.
- Guided clients in establishing new companies by clarifying legal requirements and facilitating necessary paperwork.
- Accounting Management
- Income Tax - Tax Declaration
- Oversaw formalization processes for businesses, ensuring compliance with regulatory standards.
Business Consultant / International Sales expert
LG COMERCIO EXTERIOR E REPRESENTACOES LTDA
07.2016 - 05.2018
- Imported, distributed, and negotiated international textile products for the Brazilian market, enhancing market presence for textile yarns, fabrics, clothing accessories, and various fibers. Managed leasing operations for multiple rental properties, ensuring tenant satisfaction and effective property maintenance.
- Negotiated international products and pricing with producers and distributors, aligning sales strategies with market demand.
- Coordinated commercial proposals for international sales opportunities.
- Advised clients on foreign trade processes and commercial representation strategies.
- Analyzed business needs for import and export operations.
Senior Fundraiser Manager
BANCO PAN
06.2014 - 03.2016
- Developed fundraising strategies for BANCO PAN community and brand initiatives.
- Executed strategic donor outreach initiatives targeting banking clients and partner networks.
- Managed campaign messaging for BANCO PAN fundraising appeals.
- Attracted over 40 new large corporate clients to the bank by leveraging market relationships and networking. Initiated finance transactions with these clients, leading to a 63% profit increase for the segment.
- Presented bank operations and reformulation history, identifying areas for mutual productivity. Managed large corporate investment accounts (clients with over USD 600 million in annual revenue) for São Paulo and Rio Grande do Sul, focusing on operations structuring, balance sheet analysis, and strategic positioning. Developed pricing strategies, negotiated terms, and presented company offerings to clients through numerous internal and external meetings.
Regional Investment Manager (Funding) Investment Desk Manager
BANCO SAFRA S.A.
01.2011 - 06.2014
- Managed large corporate investment accounts for clients with over USD 600 million in annual revenue in São Paulo and Rio de Janeiro, structuring operations, analyzing balance sheets, and strategically positioning offerings. Developed pricing, negotiated terms, and presented proposals to clients in numerous meetings. Key clients included industry leaders such as Vale do Rio Doce, Ambev, Petrobras, Pão de Açúcar Group, and Telefónica.
- Increased investment operations by an average of 27% annually and profit by 13% in the large corporate segment.
- Managed diversified portfolios across fixed income, equities, and alternative assets.
- Monitored market trends and adjusted allocations for risk tolerance.
- Advised affluent clients on investment strategies at Safra private banking.
Senior Relationship Manager (High Income)
BANCO SANTANDER BRASIL S.A.
04.2010 - 01.2011
- Achieved top ranking as #1 Manager on Super Rank among 1,200 managers, recognized for profitability and consistency within a bank of nearly 50,000 employees.
- Managed Premier portfolio of over 500 customers in investments, credit, and other bank products, establishing trust as their advisor while expanding customer base to enhance profitability.
- Identified and referred opportunities to sell banking products, including wealth management, commercial banking, investments, loans, and deposit accounts, contributing to overall sales growth.
Export Manager
CMR IND. E COM. LTDA.
08.2005 - 07.2009
- Managed 52 clients and distributors globally, overseeing a 15-person team in expedition, documentation, and sales administration, reporting directly to the President and Export Director.
- Achieved a 35% increase in sales and invoicing during my first year at the company. Improved performance and reduced costs of the expedition department by introducing a new method of packing and discharging boxes. Traveled internationally to 20 countries across South America, North America, and Europe to prospect new clients/distributors, negotiate terms, and present training and product demonstrations.
- Conducted sales, training, and commercial negotiations with clients and distributors; planned and coordinated distribution logistics and operations in Chile. Participated on seven International Fairs in Europe.
Senior Trader, Standard Trader, Trainee of Internship program
BANCO SAFRA S.A.
09.2000 - 07.2005
- Managed quotations and closing prices for loan operations, enhancing service for middle and corporate clients across 45 national branches.
- Secured position in Trainee Program from 14,000 candidates for 12 roles, navigating a rigorous selection process over 2 months; selected Operations Trading Desk, successfully learning and contributing to profit growth across individual, small, medium, and large corporate segments.
Education
Master of Business Administration (MBA) - Business Administration
Fundacao Getulio Vargas (FGV - EAESP - CEAG)
Sao Paulo, SP Brazil01-2006
Bachelor's - Public Administration
UNESP - Universidade Estadual Paulista
Araraquara, SP Brazil01-2000
University - Business English
University of Delaware
Newark, DE01-1999
Skills
- Microsoft Office package, SAP, other CRMs
- Relationship management
- Credit analysis
- Portfolio management
- Financial modeling
- CRM systems
- Small business lending
- Investment advisory
- Sales forecasting
- Account opening
- Client relations
- Consultative selling
- Negotiation strategy
- Problem solving
- Cross functional collaboration
- Customer service
- Investment and wealth planning
- Schedule management
- Wealth management offerings
- Written and verbal communication
- Effective customer communication
- Time management
- Relationship building and management
- Financial acumen
- Fluent in Portuguese and Spanish
- Banking
- Customer relationships
- Business relationship cultivation
- Product expertise
- Strategic selling
- Critical thinking
- Risk management
- Business development
- Eligibility determination
- New business development
- Team leadership
- Portfolio growth
- Client relationships
- Client acquisition
- Service support
- Client engagement
- Financial advising
- Requirements determination
- Overcoming objections
- Relationship building
- Business trend analysis
- Strategic planning
- Risk mitigation
- Product knowledge
- Customer relationship management
- Customer portfolio management
- Asset management
- Wealth management portfolios
- Financial services
- Sales reporting
- Loans
- Issue resolution
- Sales expertise
LANGUAGES
English, Spanish and Portuguese - fluent
ADDITIONAL
- ANBIMA CPA20 Certificated
- Leadership Summit - Chicago - USA - Aug 2009 and Sep 2010
- Leadership Summit - S?o Paulo - BR - Sep 2011/12/13/14/15
- Notary
Timeline
Relationship Manager Business Owner Specialist
BANK OF AMERICA
05.2022 - Current
Relationship Manager
BANK OF AMERICA
08.2021 - 05.2022
Accountant / Relationship Manager
TAXHOUSE LLP
08.2018 - 05.2021
Business Consultant / International Sales expert
LG COMERCIO EXTERIOR E REPRESENTACOES LTDA
07.2016 - 05.2018
Senior Fundraiser Manager
BANCO PAN
06.2014 - 03.2016
Regional Investment Manager (Funding) Investment Desk Manager
BANCO SAFRA S.A.
01.2011 - 06.2014
Senior Relationship Manager (High Income)
BANCO SANTANDER BRASIL S.A.
04.2010 - 01.2011
Export Manager
CMR IND. E COM. LTDA.
08.2005 - 07.2009
Senior Trader, Standard Trader, Trainee of Internship program
BANCO SAFRA S.A.
09.2000 - 07.2005
Master of Business Administration (MBA) - Business Administration
Fundacao Getulio Vargas (FGV - EAESP - CEAG)
Bachelor's - Public Administration
UNESP - Universidade Estadual Paulista
University - Business English
University of Delaware