Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

MARGGIE GARCIA

Bronx,NY

Summary

Creative and detail-oriented bilingual undergraduate student with a passion for art. Experienced in facilitating engaging group activities. Experience in customer service with a strong focus on handling money, enhancing customer experiences, and managing inventory. Fluent in English and Spanish, Eager to contribute to a creative, positive, team-oriented environment

Overview

3
3
years of professional experience

Work History

Associate

Craft Studio's
10.2024 - Current
  • Helped guide participants for creative hands-on art
  • Encouraged creative expression through arts and crafts projects, promoting an inclusive environment
  • Ensured the safety and well-being of all participants during activities
  • Promoted inclusivity, teamwork, and positivity
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Maintain work environment clean
  • Assist setting up workshops,classes, or parties.
  • Upsell crafts or addons
  • Build strong connections with customers and establish lasting relationships.

Barista

Starbucks
10.2022 - 06.2024
  • Engaged with customers, offering personalized suggestions and creating a welcoming environment
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Managed inventory and ensured timely restocking of supplies
  • Conducted creative promotional activities for new products, enhancing customer interest
  • Accurately took payments through cash, card, or cardless payments
  • Build strong connections with customers and establish lasting relationships.
  • Curated recipe's in accordance to company standard's
  • Complete monthly or quarterly training's
  • Collaborate effectively and seamlessly within a team
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Upsell personal recommendations to customers/ Add-on's
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Sales Associate

Victoria's Secret
04.2022 - 10.2022
  • Assisted in creating visually appealing product displays that attracted customers
  • Engaged with customers to understand their needs, providing personalized shopping experiences
  • Organized and maintained an efficient inventory, contributing to store organization and visual merchandising
  • Processed shipment arrivals before store operating hours
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assisted customers with an accurate measurement
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Promote the credit card and successfully obtain sign up's
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

General Psychology Undergraduate - General Psychology

Bronx Community College
Bronx, NY
05-2027

High school Diploma -

Harry S Truman High school
06.2021

Skills

  • Bilingual
  • Team oriented
  • Creative
  • Inventory management
  • Customer Engagement
  • Time management
  • Computer skills
  • Customer service
  • POS system operation
  • Loss prevention
  • Loyalty program promotion
  • Task prioritization
  • Goal driven
  • Adaptable and flexible

Accomplishments

  • Led and Organized Youth Events, Successfully organized arts and crafts activities for my youth group, fostering creativity and teamwork in a safe, inclusive environment.
  • Creative Display Design, Developed attention grabbing, themed product displays at Starbucks, contributing to an increase in sales during promotional periods.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Associate

Craft Studio's
10.2024 - Current

Barista

Starbucks
10.2022 - 06.2024

Sales Associate

Victoria's Secret
04.2022 - 10.2022

General Psychology Undergraduate - General Psychology

Bronx Community College

High school Diploma -

Harry S Truman High school

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MARGGIE GARCIA