MARCLUCNISE THERNELUS
Oviedo,Florida
Summary
Accomplished, results-oriented Account Manager with a remarkable 7+ year track record of driving exceptional customer service and solving problems in creative ways. Proficient in e-commerce, understanding consumer needs, and implementing effective strategies to respond to those needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Account Manager
Carpenter Technology
04.2022 - Current
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
E-Commerce Service Representative
National Restaurant Association, COMMERCE
10.2020 - 04.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Representative
Universal Music Group
06.2018 - 01.2020
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Disney
10.2015 - 09.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Developed and updated databases to handle customer data.
Education
High School Diploma - undefined
Cypress Creek High School
Bachelor of Science - Business Administration
Valencia College
2023
Skills
- Creative problem solver
- CommerceTool experience
- Customer Service
- E-commerce and Marketing
- Familiar with google cloud
- Excellence communicator
- Passionate and Innovative
- Team Development & Leadership
- Relationship building
- Customer Advocacy
- Project Management
- SAP, Mainframe
- Microsoft Office Suite
Certification
- PHR - Professional in Human Resources
Languages
Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Business Account Manager
Carpenter Technology
04.2022 - Current
E-Commerce Service Representative
National Restaurant Association, COMMERCE
10.2020 - 04.2022
Customer Service Representative
Universal Music Group
06.2018 - 01.2020
Customer Service Representative
Disney
10.2015 - 09.2017
High School Diploma - undefined
Cypress Creek High School
Bachelor of Science - Business Administration
Valencia College