Summary
Overview
Work History
Education
Skills
Professional Summary - Experience
Accomplishments
Timeline
Generic
Marco A. Cuzzo

Marco A. Cuzzo

South Daytona

Summary

Allied Security Services Dec. 2021 - Present Armed Security CSL Plasma Patrolling and securing areas by monitoring and analyzing CCTV camera footage. Respond to emergencies and communicate with management with any irregularities or incidents. Guarding valuables in secure areas and company's assets from theft, assault, or fire and from any other incidents. Delta Five Security Apr. 2020 - Dec. 2021 Cambridge Security Mar. 2019 - Apr. 2020 Armed Security Maintaining and securing property as well monitoring exterior and interior by conducting regular patrols inside. Vista BMW Pompano Beach Sales advisor Feb. 2020 - Mar. 2020 Platinum Group Security Dec. 2019 - Feb. 2020 Maintaining and securing property as well monitoring exterior and interior by conducting regular patrols. Miccosukee Police Officer Jun. 2019 - Dec. 2019 Maintain the peace and safety of the community by quelling public disturbances and maintaining order at group functions. Respond to calls and take action in situations requiring police intervention, such as responding to domestic or neighborhood disputes or disturbances. Conduct initial investigations into crimes such as burglary, robbery, or assault. Investigate civil disturbances being landlord/tenant, failure to pay, or child custody-surveillance areas for suspected criminal activity. Conduct follow-up investigations of cases to obtain more evidence. Provide referrals to city, county, and state. Provide assistance and information to the public. G4S Mar. 2019 - Jun. 2019 Armed security Boat Operator officer Maintaining and securing the intercoastal waterways as well monitoring exterior and interior community by conducting regular patrols. Lauderhill Police Officer Oct. 2018 - Mar. 2019 Maintain the peace and safety of the community by quelling public disturbances and maintaining order at group functions. Respond to calls and take action in situations requiring police intervention, such as responding to domestic or neighborhood disputes or disturbances. Conduct initial investigations into crimes such as burglary, robbery, or assault. Investigate civil disturbances being landlord/tenant, failure to pay, or child custody-surveillance areas for suspected criminal activity. Conduct follow-up investigations of cases to obtain more evidence. Provide referrals to city, county, and state. Provide assistance and information to the public. Detail-oriented Account Manager with many years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.

Overview

30
30
years of professional experience

Work History

Account Manager

Allied Universal Security Services
Maitland
06.2023 - Current
  • Developed and implemented account plans to increase revenue and market share within designated sectors.
  • Recruited, hired and trained new hires to optimize profitability.
  • Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Reduced process lags by training employees on best practices and protocols.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Coordinated with internal teams to ensure timely delivery of products and services to clients.

Training Manager

Allied Universal Security Services
Maitland
06.2023 - 06.2024
  • Analyzed training needs to develop new programs or modify and improve existing.
  • Collaborated with internal teams to produce and maintain knowledge base content.

Armed Security

Allied Security Services
Fort Lauderdale
12.2021 - 06.2023
  • Patrolling and securing areas by monitoring and analyzing CCTV camera footage.
  • Respond to emergencies and communicate with management with any irregularities or incidents.
  • Guarding valuables in secure areas and company's assets from theft, assault, or fire and from any other incidents.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Armed Security

Delta Five Security
04.2020 - 12.2021
  • Maintaining and securing property as well monitoring exterior and interior by conducting regular patrols inside.

Armed Security

Cambridge Security
03.2019 - 04.2020
  • Maintaining and securing property as well monitoring exterior and interior by conducting regular patrols.

Sales advisor

Vista BMW Pompano Beach
02.2020 - 03.2020

Armed Security

Platinum Group Security
12.2019 - 02.2020
  • Maintaining and securing property as well monitoring exterior and interior by conducting regular patrols.

Officer

Miccosukee Police
06.2019 - 12.2019
  • Maintain the peace and safety of the community by quelling public disturbances and maintaining order at group functions.
  • Respond to calls and take action in situations requiring police intervention, such as responding to domestic or neighborhood disputes or disturbances.
  • Conduct initial investigations into crimes such as burglary, robbery, or assault.
  • Investigate civil disturbances being landlord/tenant, failure to pay, or child custody-surveillance areas for suspected criminal activity.
  • Conduct follow-up investigations of cases to obtain more evidence.
  • Provide referrals to city, county, and state.
  • Provide assistance and information to the public.

Armed security Boat Operator officer

G4S
03.2019 - 06.2019
  • Maintaining and securing the intercoastal waterways as well monitoring exterior and interior community by conducting regular patrols.

Officer

Lauderhill Police
10.2018 - 03.2019
  • Maintain the peace and safety of the community by quelling public disturbances and maintaining order at group functions.
  • Respond to calls and take action in situations requiring police intervention, such as responding to domestic or neighborhood disputes or disturbances.
  • Conduct initial investigations into crimes such as burglary, robbery, or assault.
  • Investigate civil disturbances being landlord/tenant, failure to pay, or child custody-surveillance areas for suspected criminal activity.
  • Conduct follow-up investigations of cases to obtain more evidence.
  • Provide referrals to city, county, and state.
  • Provide assistance and information to the public.

Assistant Director of Facility Management

Teleperformance
04.2001 - 10.2018
  • Company Overview: ASD - North Lauderdale Florida 33068
  • Tasks include ensuring all service desk tickets are managed and completed in a timely manner, that equipment is maintained and sent back for repairs as needed, team management and ensuring schedule adherence, ensuring requisitions are completed appropriately, and following up on vendor repairs to ensure proper completion.
  • Additionally tasked with maintaining the site emergency management system, purchasing and shipment of supplies, and managing the logistics of all related shipping and receiving processes.
  • ASD - North Lauderdale Florida 33068

Armed Security

Coconut Creek Casino
01.2001 - 01.2002
  • Maintaining and securing casino property as well monitoring exterior and interior by conducting regular patrols.

Mall Security

Sawgrass Mills Mall
06.1997 - 06.2001
  • Maintaining a safe and secure work environment for customers and employees by patrolling and monitoring premises & personnel.

United States Marines
06.1995 - 07.1997

Education

Graduated -

Miami Dade College
08.2018

Criminal Justice -

Broward Community College
08.2009

CDL class A - Commercial vehicle Driver

Mc fatter Technical College
11.2006

Traffic Manager Certification -

U.S. Army School of Logistics
09.1996

Basic School of Combat -

USMC School of Infantry
03.1996

U.S. Marine Corps. Depot
11.1995

Coconut Creek High School
08.1995

BLE PSAV Certificate - Basic Law Enforcement

Miami Dade Police Academy

Skills

  • Vast experience with common industry tools and products
  • Account management
  • Client relationship management
  • Performance reporting
  • Employee training
  • Project management
  • Conflict resolution
  • Data analysis
  • Communication skills
  • Team collaboration
  • Time management
  • Customer service
  • Strong employee management and resource allocation skills
  • Ability to interpret blueprints and product design plans
  • Solid ability to maintain database of available parts and maintenance dates
  • Experienced at motivating a team to function independently as needed
  • Substantial communications skills
  • Strong ability to prioritize work

Professional Summary - Experience

  • Armed Security, Allied Security Services, 12/01/21, Present, Patrolling and securing areas by monitoring and analyzing CCTV camera footage., Respond to emergencies and communicate with management with any irregularities or incidents., Guarding valuables in secure areas and company's assets from theft, assault, or fire and from any other incidents.
  • Armed Security, Delta Five Security, 04/01/20, 12/01/21, Maintaining and securing property as well monitoring exterior and interior by conducting regular patrols inside.
  • Armed Security, Cambridge Security, 03/01/19, 04/01/20, Maintaining and securing property as well monitoring exterior and interior by conducting regular patrols.
  • Sales Advisor, Vista BMW Pompano Beach, 02/01/20, 03/01/20
  • Armed Security, Platinum Group Security, 12/01/19, 02/01/20, Maintaining and securing property as well monitoring exterior and interior by conducting regular patrols.
  • Police Officer, Miccosukee Police, 06/01/19, 12/01/19, Maintain the peace and safety of the community by quelling public disturbances and maintaining order at group functions., Respond to calls and take action in situations requiring police intervention., Conduct initial investigations into crimes such as burglary, robbery, or assault., Investigate civil disturbances., Conduct follow-up investigations of cases to obtain more evidence., Provide referrals to city, county, and state., Provide assistance and information to the public.
  • Armed Security Boat Operator Officer, G4S, 03/01/19, 06/01/19, Maintaining and securing the intercoastal waterways as well monitoring exterior and interior community by conducting regular patrols.
  • Police Officer, Lauderhill Police, 10/01/18, 03/01/19, Maintain the peace and safety of the community by quelling public disturbances and maintaining order at group functions., Respond to calls and take action in situations requiring police intervention., Conduct initial investigations into crimes such as burglary, robbery, or assault., Investigate civil disturbances., Conduct follow-up investigations of cases to obtain more evidence., Provide referrals to city, county, and state., Provide assistance and information to the public.
  • Assistant Director of Facility Management, Teleperformance ASD, North Lauderdale, FL, 33068, 04/01/01, 10/01/18, Ensuring all service desk tickets are managed and completed in a timely manner., Equipment maintenance and repairs., Team management and schedule adherence., Ensuring requisitions are completed appropriately., Following up on vendor repairs., Maintaining the site emergency management system., Purchasing and shipment of supplies., Managing logistics of shipping and receiving processes.
  • Armed Security, Coconut Creek Casino, 01/01/01, 01/01/02, Maintaining and securing casino property as well monitoring exterior and interior by conducting regular patrols.
  • Mall Security, Sawgrass Mills Mall, 06/01/97, 06/01/01, Maintaining a safe and secure work environment for customers and employees by patrolling and monitoring premises & personnel.
  • Marine, United States Marines, 06/01/95, 07/01/97

Accomplishments

  • Law Enforcement comendation Medal
  • Military Over Seas Deployment Medal
  • U.S. Military National Defense Medal

Timeline

Account Manager

Allied Universal Security Services
06.2023 - Current

Training Manager

Allied Universal Security Services
06.2023 - 06.2024

Armed Security

Allied Security Services
12.2021 - 06.2023

Armed Security

Delta Five Security
04.2020 - 12.2021

Sales advisor

Vista BMW Pompano Beach
02.2020 - 03.2020

Armed Security

Platinum Group Security
12.2019 - 02.2020

Officer

Miccosukee Police
06.2019 - 12.2019

Armed Security

Cambridge Security
03.2019 - 04.2020

Armed security Boat Operator officer

G4S
03.2019 - 06.2019

Officer

Lauderhill Police
10.2018 - 03.2019

Assistant Director of Facility Management

Teleperformance
04.2001 - 10.2018

Armed Security

Coconut Creek Casino
01.2001 - 01.2002

Mall Security

Sawgrass Mills Mall
06.1997 - 06.2001

United States Marines
06.1995 - 07.1997

Graduated -

Miami Dade College

Criminal Justice -

Broward Community College

CDL class A - Commercial vehicle Driver

Mc fatter Technical College

Traffic Manager Certification -

U.S. Army School of Logistics

Basic School of Combat -

USMC School of Infantry

U.S. Marine Corps. Depot

Coconut Creek High School

BLE PSAV Certificate - Basic Law Enforcement

Miami Dade Police Academy
Marco A. Cuzzo