Human Relations
Marco Baggio
Freelancer
Miami Gardens,FL
Summary
Highly committed and motivated individual aiming to fulfill a career opportunity in which honesty and integrity will be substantially valued.
Well-versed in criminal law, emergency protocols, basic first-aid, and in possession of practical knowledge regarding the various aspects of the hospitality industry.
Pragmatic and professional in all situations. Reliable and meticulous with a keen eye for details.
Very good public speaker (3 languages mastered) and athletically gifted.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Security Guard Supervisor
Cipriani/Socialista
Miami, FL
06.2022 - 01.2023
- Led team of 4 (minimum) up to 7 guards in monitoring high volume of traffic during peak seasons and days.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Performed security investigations and reported findings to client management with detailed accounts of occurrences.
- Assigned present security workers to positions.
- Trained security workers on site-specified procedures.
- Managed security staff rotation for position coverage on breaks.
Private Security Guard
WM Universal Security
Miami, FL
03.2022 - 01.2023
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
Banquet Supervisor
Tony's Reception Palace
Hialeah, FL
01.2021 - 03.2022
- Directed and managed banquet functions for 150 people event.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Liaised with catering department about event changes and implemented requested adjustments.
- Supervised and mentored kitchen and serving staff.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Monitored food preparation, production and plating for quality control.
Professional Mover
The Miami Mover
North Miami, FL
11.2020 - 02.2021
- Completed over 60 jobs by loading boxes and large items, unloading trucks and cleaning job sites.
- Oversaw as many as 2 teams at time with more than 10 total personnel.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Arranged items at destination according to customer requests and instructions.
- Moved furniture and boxes using utility dolly and truck ramp.
- Installed protective devices on or around products to prevent damage during transport.
Demolition Worker
C.M.G.C LLC
Florence, Italy
08.2015 - 08.2019
- Assessed building for potential problems with demolition and adjusted strategies.
- Pulled out salvageable items before full structural demolition.
- Wore mandated safety equipment and used correct procedures for total site safety.
- Operated jackhammer, cutting saws and other power tools for demolition work.
- Operated heavy equipment and machines to break down masonry, drywall and brick.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
Education
High School Diploma -
Edison Academics
Bradenton, FL 09.2016 - 06.2017
Bachelor of Science - Criminal Justice
Florida National University
Hialeah, FL 08.2017 - 12.2021
Bachelor of Science - Psychology
Florida National University
Hialeah, FL 01.2022 - Current
Skills
Dependable and Responsible
Critical Thinking
Active Listening
Decision-Making
Skilled public speaker
Hospitality service expertise
Guest relations management
Staff Management
Criminal law
Organization and Time Management
Safety and Security
Teamwork and Collaboration
Documentation skills
Interests
Athletics
Art
Science
Fashion
Technology
Photography
Timeline
Security Guard Supervisor
Cipriani/Socialista
06.2022 - 01.2023
Private Security Guard
WM Universal Security
03.2022 - 01.2023
Bachelor of Science - Psychology
Florida National University
01.2022 - Current
Banquet Supervisor
Tony's Reception Palace
01.2021 - 03.2022
Professional Mover
The Miami Mover
11.2020 - 02.2021
Bachelor of Science - Criminal Justice
Florida National University
08.2017 - 12.2021
High School Diploma -
Edison Academics
09.2016 - 06.2017
Demolition Worker
C.M.G.C LLC
08.2015 - 08.2019