Marco Cafagna
Bronx,NY
Summary
Focused and reliable Waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
Din Tai Fung
07.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
Restaurant Waiter
Abaita
10.2020 - 12.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Restaurant Waiter
5 Napkin Burger
05.2016 - 10.2020
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained clean and organized dining areas for optimal guest experience.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Skills
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Food safety awareness
- Order Accuracy
- Professional Appearance
- High-volume dining
- Hospitality and accommodation
- Food allergy awareness
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Waiter
Din Tai Fung
07.2024 - Current
Restaurant Waiter
Abaita
10.2020 - 12.2023
Restaurant Waiter
5 Napkin Burger
05.2016 - 10.2020
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