Marco Carbajal
Las Vegas
Summary
Dependable server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Server
Ark Las Vegas Restaurant
06.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Food Runner
Ark Las Vegas Restaurant
06.2021 - 06.2023
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Barista Shift Supervisor
Silverton Casino
12.2019 - 06.2021
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Barista
Silverton Casino Starbucks
01.2017 - 12.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
High School Diploma -
Basic Academy Of Int'l Studies High School
Henderson, NV06.2016
Skills
- Guest Engagement
- Beverage Preparation
- Order Management
- Table Setting
- Table Bussing
- Food Running
- High-Volume Dining
- Effective Communication
Languages
Spanish
Native or Bilingual
Timeline
Server
Ark Las Vegas Restaurant
06.2023 - Current
Food Runner
Ark Las Vegas Restaurant
06.2021 - 06.2023
Barista Shift Supervisor
Silverton Casino
12.2019 - 06.2021
Barista
Silverton Casino Starbucks
01.2017 - 12.2019
High School Diploma -
Basic Academy Of Int'l Studies High School
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