Marco Carrillo
Miami,FL
Summary
Experienced hospitality worker (4+ years) with a Bachelor in Science and photographer. Proven ability to run a hotel front desk, keep customers satisfied, and resolve conflicts. Responsible, knowledgeable, and technically savvy, the perfect candidate your Hotel Front Desk job.
Overview
27
27
years of professional experience
Work History
Healthcare Rep and Dental assistant (Smile Guide)
SMILE DIRECT CLUB
01.2019 - 01.2024
- Provided and delivered daily sales aligner presentations and guided customers through timelines and expectations. This role was responsible for
- Engaged and formed a genuine connection with the customers to keep them excited about their journey to a more confident smile
- Used cutting edge technology to create a 3D scan of customer’s teeth for Licensed Dental Professionals to review
- Helped customers select the best payment plan for their budget
- Provided customers with complimentary whitening, and guided them through the “do’s and don’ts”
- Worked with my teammates creating a positive, high-energy atmosphere
Front Desk Agent
ROYAL CARIBBEAN CRUISES
09.2014 - 01.2017
- Supplied guests with directions, travel information, and other information such as available services and points of interest
- Trained 4 new employees in customer service skills.
- Assisted physically challenged travelers and other guests with special needs
- Delivered messages and ran errands for guest
photographer
CARACAS HILTON HOTEL
09.1996 - 01.2000
- Greet and register guests in a 100+ room hotel using a Point of Sale (POS) Terminal, memorizing faces and names to ensure personalized service throughout guest stays
- Conducted 100+ high - quality photoshoots for graduations, proms, engagements, weddings, and award ceremonies and achieved a five –
- Star rating on Communicated with photo subjects to ensure optimal lighting, poses, and angles Set up lighting and background equipment at each location to create a portable studio
- Digitally retouched photographs to ensure each client got the best possible image Education Master of FineBalance daily $5000-$10,000 in cash at end of shift and create reports to ensure accurate accounting of all transactions
Education
BA - Science
UCV
06.2012
Skills
- Experience with two kinds of Point of Sale (POS) Terminals
- Excellent at Conflict Management & Resolution
- Microsoft Office – PowerPoint, Word & Excel
- 75WPM Typist
- Portuguese, Spanish and English
Timeline
Healthcare Rep and Dental assistant (Smile Guide)
SMILE DIRECT CLUB
01.2019 - 01.2024
Front Desk Agent
ROYAL CARIBBEAN CRUISES
09.2014 - 01.2017
photographer
CARACAS HILTON HOTEL
09.1996 - 01.2000
BA - Science
UCV
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