Marco Colilli
Tampa,FL
Summary
Economics major from the University of South Florida with a proven track record of applying analytical and interpersonal skills to achieve exceptional results. As a top-performing Sales Representative at Verizon, I developed expertise in identifying customer needs, building strong relationships, and delivering tailored solutions that enhance experiences and drive outcomes. Recognized with the Winners Circle Award and consistently ranked among the top 5 in both district and regional performance. My combined experience in economics and sales equips me to analyze data, identify trends, and implement strategic solutions to drive business growth. I am eager to apply my skills in roles focused on business analysis, market strategy, and data-driven decision-making.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
Verizon
06.2021 - Current
- Strong Customer Relationship Management: Established deep customer relationships and determined needs of customers, leading to individualized solutions through product recommendation based on probing questions.
- Exceptional Communication Skills: Leveraged strong communication abilities to engage with customers, identify their needs, and recommend tailored tech solutions, enhancing overall customer experience and satisfaction.
- Training and Recruitment: Successfully onboarded and trained new team members, ensuring they understood sales strategies, product knowledge, and operational procedures to perform effectively in their roles.
- Solution-Oriented Selling: Applied comprehensive product knowledge to deliver tailored, top-down sales solutions, consistently maintaining a high sales close rate.
- Store Operations and Inventory Management: Managed store opening and closing procedures, verified cash balances, secured inventory, and conducted monthly device and accessory counts to ensure accuracy and asset protection.
Grocery Team Member & Trainer
Target
11.2019 - 05.2021
- Team Training and Development: Trained new team members on grocery department procedures and responsibilities, ensuring smooth operations and maintaining consistent performance standards.
- Vendor Collaboration and Merchandising: Partnered with third-party food vendors to design and construct product endcaps, enhancing product visibility and driving sales growth.
Customer Service Representative
Walmart
05.2018 - 06.2019
- Efficient Transaction Management: Managed customer transactions in a fast-paced environment, ensuring accuracy and prompt service to maintain operational efficiency.
- Customer Service Excellence: Addressed customer inquiries and resolved complaints professionally, contributing to enhanced customer satisfaction and loyalty.
Education
Bachelor’s - Economics
University of South Florida
Tampa, FL12.2024
Skills
- Customer Relationship Management
- Sales and Negotiation
- Data Analysis
- Communication and Interpersonal Skills
- Training and Leadership
- Operational Management
- Problem-Solving
- Strategic Thinking
- Technical Proficiency
Coursework
- Analytical Tools for Economists: Utilized algebra, calculus, and optimization techniques to solve economic problems, including maximization and minimization scenarios, and supported economic decision-making processes.
- Intermediate Price Theory: Analyzed consumer and firm behavior through microeconomic principles such as utility and profit maximization, gaining insights into market interactions and decision-making frameworks.
- Intermediate Macroeconomics: Examined economic growth, business cycles, and macroeconomic policies, developing practical tools to analyze and propose solutions to real-world macroeconomic challenges.
Accomplishments
- Consistent Rankings: Continually ranked in the top 5 among the district and regional representatives for consistent performance and loyalty.
- Proven Sales Achievement: Nominated for the Winners Circle Award as standing in the top 10% nationally, all while maintaining part-time status.
- Top Sales Accomplishment: Ranked as the #1 Sales Representative in the Tampa Northeast Region for both Q4 2023 and Q2 2024, showcasing a consistent ability to exceed sales targets and drive revenue growth.
Certification
- General Business Certificate
University of South Florida
Completed core coursework in managerial accounting, computers in business, business finance, management principles, and marketing fundamentals, providing a well-rounded foundation in key business disciplines - Certified Internet Web Professional (CIW)
- Photoshop certified
- Proficient in Microsoft Word
- Proficient in PowerPoint
- Proficient in Excel
Timeline
Sales Representative
Verizon
06.2021 - Current
Grocery Team Member & Trainer
Target
11.2019 - 05.2021
Customer Service Representative
Walmart
05.2018 - 06.2019
- General Business Certificate
University of South Florida
Completed core coursework in managerial accounting, computers in business, business finance, management principles, and marketing fundamentals, providing a well-rounded foundation in key business disciplines - Certified Internet Web Professional (CIW)
- Photoshop certified
- Proficient in Microsoft Word
- Proficient in PowerPoint
- Proficient in Excel
Bachelor’s - Economics
University of South Florida
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