Marco De La Maza
Summary
Motivated professional with proven commitment to overcoming challenges and achieving outcomes. Demonstrated strong work ethic and adaptability through effective independent work and rapid skill acquisition. Focused on delivering value and fostering positive interpersonal relationships.
Overview
5
5
years of professional experience
Work History
Line Cook/Cashier
Panera Bread
02.2026 - 07.2026
- Prepared and cooked multiple orders simultaneously to manage high-demand periods.
- Prepared fresh ingredients for salads, sandwiches, and baked goods each day.
- Maintained clean and organized workstations to ensure efficient service.
- Assisted team members during peak service periods to enhance customer satisfaction.
- Followed food safety practices to stay compliant with health regulations.
- Stocked supplies and managed inventory levels to support kitchen operations smoothly.
Lead Sales Associate
Hot Topic
Paramus
12.2023 - 02.2026
- Guided customers in product selection with personalized recommendations, improving their shopping experience.
- Led team to enhance customer engagement through product knowledge and enthusiasm.
- Assisted customers in locating products and addressing inquiries, enhancing overall satisfaction with tailored advice.
- Initiated customer interactions to enhance overall service experience, and provided exceptional customer service.
- Trained new team members on cash register operations and stock procedures, ensuring consistent customer service standards.
- Stocked merchandise and organized displays to support sales initiatives effectively.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Cashier
Guernsey Crest Ice Cream Co
Paterson
06.2021 - 09.2023
- Handled cash transactions accurately and maintained cash register integrity.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed customer orders efficiently at Guernsey Crest Ice Cream Co.
- Guided customers in menu selections and addressed product inquiries to enhance their dining experience.
- Coordinated with team members to deliver prompt service during peak hours, improving overall customer satisfaction.
- Maintained cleanliness and organization of the service area and dining space.
- Restocked supplies consistently throughout shifts to maintain inventory levels.
- Implemented effective communication with customers to enhance their experience.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Managed customer complaints professionally, ensuring adherence to company policy and maintaining service standards.
Education
High School Diploma -
K-12
Home School2 2023
Skills
- Sales techniques
- Product knowledge
- Customer engagement
- Customer service
- Customer relationship management
- Visual merchandising
- Cash handling
- Multi-tasking strength
- Food preparation
- Inventory management
- Sales support
- Problem solving
- Service excellence
- Highly motivated
Timeline
Line Cook/Cashier
Panera Bread
02.2026 - 07.2026
Lead Sales Associate
Hot Topic
12.2023 - 02.2026
Cashier
Guernsey Crest Ice Cream Co
06.2021 - 09.2023
High School Diploma -
K-12