Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marco DiVincenzo

Youngstown,Ohio

Summary

Well qualified sales and customer service representative with 5+ years of experience. Proficient in handling complex customer issues and promoting positive experiences. Efficiently driven and organized with a team oriented mentality. Dedicated to customer satisfaction, business goals and sales excellence

Overview

11
11
years of professional experience

Work History

Associate Account Executive

MiMedx
11.2023 - Current
  • Developed strong relationships with clients through consistent communication and proactive problemsolving.
  • Managed multiple accounts simultaneously, maintaining a high level of attention to detail for each individual client.
  • Exceeded quarterly sales targets by consistently pursuing new business opportunities and expanding existing accounts.
  • Boosted client satisfaction by providing exceptional account management and timely responses to inquiries.
  • Served as the primary point of contact for clients, addressing concerns promptly and professionally.

Account Executive

GBS Corporation
12.2022 - 11.2023
  • Concentration on healthcare solutions to maximize efficiency and financial growth
  • Provide and managed services solutions with an emphasis on customer satisfaction
  • Collect and analyzed medical data and work with multiple healthcare organizations to provide them recommendations on how to decrease unnecessary expenses and increase efficiency
  • Identified and maximized sales opportunities, and increased customer retention rates.

Sales Support/Implementation Specialist

GBS Corporation
12.2021 - 12.2022
  • Worked to ensure a neat and attractive sales environment
  • Manages on-boarding and off-boarding
  • Ability to maintain excellent client relationships and make decisions based on date
  • Pioneered implementation of new office procedures and processes that promoted a more productive office flow
  • Deliver expert Knowledge, service, training, and assistance on product offerings, value add offerings, and report generation utilities to clients in a responsive manner.

Radiology Technician Assistant

Cleveland Clinic
02.2019 - 12.2021
  • Effectively communicated with radiologist to seek highest quality of care
  • Obtained ideal views of target body areas through successful management of patients' positions
  • Worked safely when preparing contrast media and medical drugs
  • Worked closely with the Cleveland Clinic Laboratories
  • Assisted on complex procedures such as MRI, Cat Scans, X-Rays, Nuclear medicine, and Ultrasound imaging.

Owner, Operator

Divincenzo's Landscaping
04.2013 - 10.2020
  • Grew business from scratch to gross margin of $40,000 plus per year part time
  • Obtained clients through landscaping referral program, social media advertising, yard signs and fliers
  • Kept my own book of business
  • Maintained positive customer relations by skillfully handling landscaping needs and resolving problems for high-end clients and single family resident homes


Education

Applied Technical Studies, Business Administration -

Kent State University
Kent, Ohio
12.2021

Skills

  • Leadership
  • Ability to Multitask
  • Effective Time Management
  • Negation

References

References available upon request

Timeline

Associate Account Executive

MiMedx
11.2023 - Current

Account Executive

GBS Corporation
12.2022 - 11.2023

Sales Support/Implementation Specialist

GBS Corporation
12.2021 - 12.2022

Radiology Technician Assistant

Cleveland Clinic
02.2019 - 12.2021

Owner, Operator

Divincenzo's Landscaping
04.2013 - 10.2020

Applied Technical Studies, Business Administration -

Kent State University

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Marco DiVincenzo