Marco Figueroa
Rio Rico,AZ
Summary
Dedicated professional with strong communication and conflict resolution skills. Experienced in enhancing safety protocols and supporting management. Ready to contribute to team coordination and improve client satisfaction.
Overview
11
11
years of professional experience
Work History
Caretaker
In Home Services
Rio Rico, AZ
05.2025 - 02.2026
- Assisted with daily living activities to promote comfort.
- Maintained cleanliness and organization of environments, ensuring safety and hygiene standards.
- Supported medication management and assisting with administration.
- Wound Care
Security Officer
Blackstone Security Services
Patagonia, AZ
05.2019 - 05.2025
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted regular inspections of facilities to identify security vulnerabilities and recommend improvements.
- Responded promptly to incidents, ensuring proper documentation and reporting procedures were followed.
- Collaborated with local law enforcement to enhance security protocols and emergency response strategies.
- Trained new security personnel on operational procedures, safety protocols, and emergency response techniques.
- Developed incident reports detailing findings from investigations, ensuring accurate records for management review.
- Led team in crisis situations, coordinating responses and implementing effective resolution strategies to mitigate risks.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Checked and verified photo identification prior to granting facility access.
Front Desk Receptionist
Mariposa Hotel
Nogales, AZ
09.2018 - 05.2019
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated room bookings and reservations using property management system to optimize occupancy rates.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained and mentored new staff on front desk procedures and hotel policies for improved service delivery.
Front Desk Receptionist
Motel 6 Hotel
Nogales, AZ
03.2018 - 09.2018
- Implemented efficiency improvements in administrative tasks, reducing wait times for guests during peak hours.
- Developed and maintained positive relationships with guests, enhancing overall satisfaction and loyalty.
- Conducted regular audits of front desk operations, identifying areas for process enhancement and training needs.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Warehouse Worker
BJ Brothers Produce
Rio Rico, AZ
10.2017 - 03.2018
- Operated forklifts and pallet jacks to efficiently transport products within warehouse.
- Ensured accurate inventory levels through systematic stock counting and reporting.
- Coordinated with team members to optimize product placement for improved accessibility.
- Maintained cleanliness and organization of work area to meet safety standards.
Customer Service Representative
Infinity Auto Insurance
Tucson, AZ
03.2016 - 08.2016
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
- Managed policy renewals and updates, ensuring accuracy and compliance with company standards.
- Trained new staff on customer service protocols and system usage, fostering a knowledgeable team environment.
- Implemented process improvements that streamlined claims handling, reducing response times significantly.
Customer Service Representative
Customer Contact Channels
Tucson, AZ
09.2014 - 07.2015
- Developed comprehensive knowledge of insurance products to provide tailored solutions to clients' needs.
- Collaborated with cross-functional teams to enhance product offerings based on customer feedback insights.
- Led initiatives to enhance communication channels, resulting in improved customer engagement metrics.
- Monitored service trends and developed strategies to address recurring issues effectively.
Education
High School Diploma -
Rio Rico High School
Rio Rico, AZSecurity License -
Department of Security
Tucson, AZSkills
- Clear communication
- Customer service
- Conflict resolution
- Team coordination
- Problem-solving
- Inventory monitoring
- Team guidance and motivation
- Employee work scheduling
- Staff training
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Caretaker
In Home Services
05.2025 - 02.2026
Security Officer
Blackstone Security Services
05.2019 - 05.2025
Front Desk Receptionist
Mariposa Hotel
09.2018 - 05.2019
Front Desk Receptionist
Motel 6 Hotel
03.2018 - 09.2018
Warehouse Worker
BJ Brothers Produce
10.2017 - 03.2018
Customer Service Representative
Infinity Auto Insurance
03.2016 - 08.2016
Customer Service Representative
Customer Contact Channels
09.2014 - 07.2015
High School Diploma -
Rio Rico High School
Security License -
Department of Security