Sean Duarte
Los Angeles,CA
Summary
As An Usher/Usher Supervisor, I am an accomplished supervisor experienced in team leadership and staff management in related roles. I continuously improved team performance and service offerings with proactive management strategies. Offers excellent conflict resolution and decision-making abilities. I am a strong leader and focused on balancing safety and enjoyment for every activity. Talented in overseeing works, managing records and supervising schedules to meet business targets. Excellent customer service abilities and attention to detail in all facets of operations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Caretaker
Self Employed Services
Los Angeles, CA
04.2021 - 12.2023
- Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. using appropriate cleaning supplies.
- Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
- Followed established safety procedures while performing all tasks related to caretaking duties.
- Provided assistance to disabled persons in accordance with their individual needs.
- Maintained landscaped area by picking up trash, removing debris and contacting landscaping team to address issues.
- Developed strong working relationships with tenants through courteous customer service practices.
- Organized storage areas in order to maximize space efficiency.
- Adhered to all applicable laws and regulations pertaining to health and safety standards in the workplace.
- Assisted with moving furniture or other items as requested by staff members or visitors.
- Communicated with management about changes, maintenance needs and tenant issues.
- Ensured the safety and security of all staff, visitors, and patients in the facility by patrolling the premises regularly.
- Repaired minor plumbing issues such as unclogging toilets and sinks.
- Kept records of all maintenance activities including costs incurred and materials used.
- Communicated effectively with co-workers regarding job assignments and progress updates throughout shifts.
- Responded promptly to requests from tenants regarding repairs or maintenance needs.
- Opened and closed buildings daily by unlocking and locking doors and managing security system.
- Monitored commercial and residential properties for security.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Communicated with maintenance team on damages to repair.
- Swept and damp-mopped private stairways and hallways.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Mixed water and detergents or acids to prepare cleaning solutions.
Call Center Representative
The Music Center Performing Arts Center Of Los Angeles
Los Angeles, CA
02.2019 - 03.2020
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Usher Supervisor
The Music Center Performing Arts Center Of Los Angeles
Los Angeles, CA
09.2017 - 03.2020
- Handled escalated customer complaints personally to maintain high satisfaction rates.
- Created weekly schedules that optimized labor costs while still meeting operational objectives.
- Ensured all guests were greeted in a friendly manner, directed them to their seats, and assisted with any special needs or requests.
- Collaborated with the box office manager on pre-event preparations such as seat assignments or will call tickets.
- Provided knowledgeable service when answering questions and greeted customers with friendly demeanor.
- Scheduled employees for special events and supervised ticket takers, ushers and specialized services workers.
- Controlled access points during events in order to prevent unauthorized entry into restricted areas.
- Developed plans and procedures for efficient ushering services at events.
- Scheduled shifts for part-time ushers according to event requirements and staffing needs.
- Worked closely with marketing team members on promotional campaigns designed to increase ticket sales.
- Provided guidance and direction to ushers on the daily operations of their job duties.
- Monitored inventory levels of supplies needed for events such as programs or maps.
- Coordinated with other departments such as security, maintenance, ticketing, and concessions to ensure smooth operations.
- Supervised and monitored staff performance, providing feedback to improve work quality.
- Inspected facilities before each event to ensure they met health and safety standards.
- Resolved customer complaints efficiently and professionally in order to maintain a positive guest experience.
- Conducted regular training sessions with ushers on customer service best practices.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Determined authenticity and applicability of presented tickets.
- Assigned work to team members and evaluated performance against standards.
- Initiated creative ideas and kept recreation programs entertaining and refreshing.
- Settled disputes or helped solve other customer concerns.
- Managed supply inventory for team and distributed resources to meet demand.
- Guided patrons to exits or provided instructions in emergency situations.
Theatre Usher
The Music Center Performing Arts Center Of Los Angeles
Los Angeles, CA
09.2013 - 06.2017
- Greeted patrons as they entered the theatre and provided directions to seating areas.
- Assisted with ticket scanning and ushering patrons to their seats.
- Provided helpful information about upcoming events at the theatre including show times and ticket prices.
- Worked closely with box office staff to facilitate smooth transitions between shows.
- Monitored exits and entrances ensuring no unauthorized personnel accessed restricted areas.
- Communicated effectively with co-workers when sharing important information or updates.
- Provided assistance with wheelchair access, seating requests and other patron needs.
- Maintained order during performances by monitoring audience behavior.
- Responded promptly to all customer inquiries in an efficient and courteous manner.
- Distributed promotional materials such as flyers or brochures to advertise current events or upcoming shows.
- Answered questions from patrons regarding local attractions, restaurants, transportation services.
- Assisted with setup of special events held at the theatre such as fundraisers or movie premieres.
- Maintained accurate records of attendance numbers for each performance.
- Managed emergency situations in a timely manner while adhering to safety protocols.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
- Processed admission payments and provided tickets.
- Assisted patrons with handicaps to appropriate seating.
- Maintained positive working relationship with fellow staff and management.
Construction Worker
Rosales Construction Services
Los Angeles, CA
09.2010 - 07.2013
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Mixed concrete, mortar and other materials to prepare building material.
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Provided assistance to supervisors when needed completing additional duties as assigned.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Measured distances accurately using tape measures or laser measuring devices.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Gained independent working skills and guided and mentored less experienced team members.
- Demonstrated best safety practices working at heights and lifting various objects.
Education
Associate of Arts - History
East Los Angeles College
Monterey Park, CA12-2019
Skills
- Preventive Maintenance
- Mobility Support
- Housekeeping Support
- Medication Distribution
- Personal Care
- Emotional Support
- Safety Awareness
- Meal Preparation
- Patient Assistance
- Mobility Assistance
- Compassionate Caregiving
- Conflict Resolution
- Clear Communication
- Desktop Computers
- Effective Communication
- Problem-Solving Abilities
- Analytical Skills
- Multitasking
- Written Communication
- Adaptability
- Microsoft Office
- Analytical Thinking
- Reliability
- Time Management
- Guest Relations
- Scheduling and Planning
- Policy Enforcement
- Ticket Taking
- Courteous and Professional Demeanor
- Verbal Communication
- Professional Appearance
- Guest Service
- Customer Relations
- Ticket Checking
Languages
English
Professional
Spanish
Limited
References
- Bobby Rosales Construction Supervisor Rosales Construction (323 223 6433)
- Steve Olear Hospitality Supervisor Los Angeles Music Center (213) 972 7211
- Laura Roasles Caretaker Manager (323) 273 3008
Timeline
Caretaker
Self Employed Services
04.2021 - 12.2023
Call Center Representative
The Music Center Performing Arts Center Of Los Angeles
02.2019 - 03.2020
Usher Supervisor
The Music Center Performing Arts Center Of Los Angeles
09.2017 - 03.2020
Theatre Usher
The Music Center Performing Arts Center Of Los Angeles
09.2013 - 06.2017
Construction Worker
Rosales Construction Services
09.2010 - 07.2013
Associate of Arts - History
East Los Angeles College
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