Marco Fuoco
West Seneca,NY
Summary
Motivated and detail-oriented Customer Service Representative with a proven track record of delivering excellent customer support in fast-paced environments. Skilled in communication, problem-solving, and managing customer relationships. Eager to expand into a more hands-on role where I can apply my interpersonal skills, and learn new operational or technical skills. Known for being dependable, adaptable, and a quick learner, with a strong commitment to team success and continuous improvement.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Charter Communication's
10.2021 - Current
- Supported customers with product selection, ordering, billing, and returns assistance.
- Efficiently managed customer accounts through internal software applications.
- Provided guidance to customers during technical issue resolution processes.
- Collaborated with colleagues to optimize service delivery strategies.
- Exhibited professionalism while managing difficult situations effectively.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Busser
Connor's Restaurant
09.2018 - 03.2021
- Facilitated customer interactions through friendly greetings.
- Took initiative to help others whenever necessary.
- Bussed and reset tables in an orderly fashion.
- Monitored inventory of supplies and notified management when restocking was needed.
Education
High School - Buffalo, NY
West Seneca West Senior High School
Buffalo, NY06.2021
Skills
- Hardworking
- Effective communication
- Professionalism
- Attention to detail
- Time management
- Dependable and responsible
Awards
- Honored as Employee of the Month for June 2023 and July 2024.
- Received six Silver Key Awards for superior customer service achievements.
- Illio Dipaolo Certification Of Excellence
- Most Outstanding Wrestler 2019-2020
- Most Outstanding Wrestler 2020-2021
Activities
- Wrestling, 8-12th Grade, Captain, 11th & 12th Grade
- Cross Country, 12th Grade
- Catalyst Fitness, 2017-Current
Timeline
Customer Service Representative
Charter Communication's
10.2021 - Current
Busser
Connor's Restaurant
09.2018 - 03.2021
High School - Buffalo, NY
West Seneca West Senior High School
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