Marco Gonzalez
Greenville
Summary
Dynamic Bilingual Supervisor with a proven track record at Healthy Home LLC, excelling in project management and strategic planning. Enhanced team performance through effective mentorship and operational oversight, achieving high customer satisfaction. Skilled in task delegation and fostering a collaborative environment, driving significant improvements in efficiency and employee morale.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
23
23
years of professional experience
Work History
Field Supervisor
Healthy Home LLC
04.2024 - Current
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.
- Mentored team members in best practices to increase sales performance.
Sales Professional
Mad City Windows
01.2020 - 03.2024
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
- Reached performance objectives and generated over $2,000,000 in sales.
Car Salesperson
Bergstrom
04.2013 - 01.2020
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
District Operations Manager
H&r Block
05.2002 - 07.2013
- Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
- Developed strategic plans for the district to achieve short-term and long-term goals.
- Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
- Improved district operations efficiency by streamlining processes and implementing best practices.
District Manager
PLS Financial
08.2010 - 02.2013
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Education
High School Diploma -
Big Foot High School
Walworth, WI05-1990
Skills
- Field operations
- Schedule coordination
- Task delegation
- Operations planning
- Project monitoring
- Schedule development
- Project management
- Strategic planning
Accomplishments
- Supervised team of 120 staff members.
- Collaborated with national team of 15 District managers in the development of ITIN training.
Languages
Spanish
Full Professional
Timeline
Field Supervisor
Healthy Home LLC
04.2024 - Current
Sales Professional
Mad City Windows
01.2020 - 03.2024
Car Salesperson
Bergstrom
04.2013 - 01.2020
District Manager
PLS Financial
08.2010 - 02.2013
District Operations Manager
H&r Block
05.2002 - 07.2013
High School Diploma -
Big Foot High School
Similar Profiles
MARCIA REAGANMARCIA REAGAN
BUSINESS OWNER at Soul Mending & Healthy Home and Heart, LLCBUSINESS OWNER at Soul Mending & Healthy Home and Heart, LLC
Ashley CollinsAshley Collins
Office Manager at Healthy Home MB LLCOffice Manager at Healthy Home MB LLC
Alec TimofeyevAlec Timofeyev
Sales Advisor at Healthy Home 365Sales Advisor at Healthy Home 365
Justin DelaneyJustin Delaney
Residential Connectivity Sales Supervisor at SpectrumResidential Connectivity Sales Supervisor at Spectrum
Tiefa ChillisTiefa Chillis
Teller at Guaranty BankTeller at Guaranty Bank