Marco Guzman
El Paso,Tx
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Broad experience includes operations management, sales, invoicing, recruiting, training, and marketing.
Overview
5
5
years of professional experience
Work History
Team Member
Target
El Paso, TX
11.2023 - Current
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Developed positive customer relationships through friendly greeting and excellent service.
- Inspected damaged goods prior to disposal or return to vendor.
- Identified discrepancies between physical count and computer data.
General Manager
Chuze Fitness
El Paso, TX
11.2022 - 10.2023
- Managed daily operations and staff of up to 20 team members.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Conducted periodic reviews of purchasing policies and procedures to ensure accuracy in ordering, delivery timelines, and inventory invoices.
- Coordinated with other departments including recruiting, marketing, finance, and human resources to ensure efficient operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
General Manager
EP Fitness
El Paso, TX
07.2020 - 11.2022
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Offered product and service consultations and employed upselling techniques.
- Managed daily operations of sales department, including supervision and training of staff members.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Created and presented monthly reports to management on sales performance.
- Collaborated with marketing team to create promotional materials for target customers.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
Customer Service Representative
Butterfield Trail Golf Course
El Paso, TX
08.2019 - 03.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Education
MBA - Master of Business Administration
The University of Texas At El Paso
El Paso, TX05-2024
Bachelor - Business Administration
University Of Texas At El Paso
El Paso, TX05.2021
Skills
- Customer Service
- Marketing
- Inventory Management
- Performance Management
- Critical Thinking
- Transaction Management
- Talent Acquisition
- Written Communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Team Member
Target
11.2023 - Current
General Manager
Chuze Fitness
11.2022 - 10.2023
General Manager
EP Fitness
07.2020 - 11.2022
Customer Service Representative
Butterfield Trail Golf Course
08.2019 - 03.2020
MBA - Master of Business Administration
The University of Texas At El Paso
Bachelor - Business Administration
University Of Texas At El Paso