Marco Hernandez
Santa Barbara,CA
Summary
Im a Hardworking, respectful, trained in customer relations and parking lot management. Great driver with clean record. Focused worker supportive of team members and guest needs. Successful at working under pressure and with minimal error. Reliable in maintaining safety standards and minimizing risks. Excellent car parking and retrieval history. Patrolled lots and checked vehicles to identify security and safety issues. Attentive, observant and courteous to clients and staff. Personable skills in driving manual and automatic vehicles. Highly organized and proactive with excellent customer service skills. Reliable employee. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to learn. Ready to help the team achieve company goals. Also eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Valet Attendant
LAZ Parking Valet, Hyatt Regency
Santa Barbara , CA
2023.03 - Current
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Removed trash and waste from lots to maximize space availability for valet parking.
- Recorded make, model, and exact location of each parked vehicle for easy retrieval.
- Evaluated type, lot, and parking scheme to promote optimal utilization of area.
- Welcomed arriving guests and explained car retrieval procedures.
- Assisted guests with loading and unloading luggage, and delivered instructions to the front desk for check-in.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Surveilled parking areas to watch for vandals and other issues likely to cause damage to, or theft of, vehicles.
- Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.
- Helped guests unload and load luggage.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Completed claim check, vehicle damage, and billing dispute forms.
- Assisted hotel guests with valet retrieval process.
- Issued and collected claim tickets, and processed valet parking fees.
- Greeted customers upon arrival, provided assistance with luggage and other items.
- Inspected customer vehicles for pre-existing damage prior to parking them.
Delivery Driver
DoorDash
Santa , California
2020.01 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Delivered food items to customers in a timely manner, following all safety protocols.
- Ensured proper storage of food items during delivery process and maintained temperature integrity.
- Communicated with customers about their orders when necessary, providing friendly customer service throughout the process.
- Managed time efficiently when making multiple stops along designated routes.
- Maintained cleanliness of vehicle interior and exterior between trips, refueling as needed when necessary.
- Responded quickly to changes in delivery instructions as required.
- Handled merchandise in accordance with product handling standards.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
Audio Visual Technician
Encore
Santa Barbara , CA
2019.03 - 2022.02
- Monitored and repaired audio, video, control systems, and video conferencing equipment.
- Interfaced with customers to explain operation and instill confidence in installed systems.
- Performed tasks by using proper tools, materials, methods, and safe practices in accordance with best industry practices.
- Correctly read and interpreted audio-visual diagrams.
- Pulled and terminated a variety of cables.
- Verified that the completed work was documented accurately and resolved discrepancies.
- Installed CCTV systems, background/foreground music systems, and drive-through intercom systems.
- Researched and presented various AV options to presenters and site managers.
- Installed, configured, tested, and maintained audio visual equipment in accordance with industry standards.
- Set up computer hardware, software applications, and networks for audiovisual systems.
- Performed maintenance checks on all audio visual equipment to ensure proper operation.
- Assisted clients with the setup of their own audio visual equipment as requested.
- Ensured all audiovisual components were connected properly to enable optimal performance at events or meetings.
- Organized cabling infrastructure in a neat and efficient manner according to best practices.
Shuttle Driver
Reef
Santa Barbara , CA
2021.01 - 2022.01
- Maintained clean and neat shuttle for passenger comfort
- Drove Number-passenger shuttle bus to and from terminal
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Operated with safety and skill to avoid accidents and delays
- Transported customers to and from Location
- Assisted elderly and disabled passengers entering and exiting shuttle
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents
- Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances
- Adhered to tight schedule and met departure and arrival deadlines
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing
- Helped passengers with luggage, collected fares and politely answered questions
Auto Detail
TLC Expert Auto detail body & paint
Santa Barbara , California
2020.02 - 2021.07
- Applied paint sealants to protect the finish of cars from environmental damage.
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, cloths, and buffing machines.
- Inspected vehicles for scratches or dents prior to detailing.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed exterior surfaces of vehicles with water, soap and sponges and brushes.
- Dried vehicle exteriors with chamois leather or microfiber towels.
- Shampooed carpets and upholstery in vehicles to remove stains and dirt.
- Hand-waxed surfaces of automobiles to provide a protective coating against sun damage.
- Used steam cleaning equipment on carpets, mats, fabric seats, dashboards, consoles.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Removed stickers and decals from vehicle exteriors without damaging paint.
- Performed clay bar treatments to remove impurities from vehicle exteriors.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
Food Runner
Hilton Beach Resort
Santa Barbara , CA
2018.03 - 2020.04
- Garnished dishes and quickly delivered items to customers, minimizing wait times
- Cleared tables immediately after guests left in preparation for next party
- Maintained speed of service for food orders while minimizing errors and complaints
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses
- Delivered correct food items to tables according to order documentation
- Checked buffet regularly to handle restocking and cleaning needs
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Assisted wait staff with timely food delivery and guest requests
- Checked dining area supplies of linens, wrapped silverware and replenished low stock
Restaurant Busser
Hilton
Santa Barbara , CA
2018.03 - 2020.04
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms
- Provided respectful and courteous bussing services while operating within active dining rooms
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies
- Emptied on-site trash receptacles into dumpsters and large waste receptacles
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Improved customer satisfaction rates by answering customers' questions and resolving issues
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment
- Resolved and escalated customer issues quickly to uphold strong customer relations standards
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces
- Worked well in diverse team settings by partnering with others to complete tasks
Banquet Houseman
Hilton
Santa Barbara , CA
2018.03 - 2020.04
- Reset ballrooms, meeting spaces and banquet areas for future functions by disassembling tables and chairs, removing wall decorations and properly storing equipment
- Checked banquet storage areas to maintain inventory levels and organization, recording low inventory items in Software
- Gathered and removed used linens from tables to prepare for cleaning
- Set up event and meeting rooms by emptying garbage receptacles, straightening chairs and restocking materials such as pens and note pads
- Delegated and performed tasks to clean and break-down materials after events and prepare for upcoming facility use
- Secured materials and items requested by guests quickly with strict adherence to budgetary constraints
- Checked dining area supplies of linens, wrapped silverware and replenished low stock
Education
High School Diploma -
Santa Barbara Senior High School
Santa Barbara, CA2017-06
Some College (No Degree) - Automotive Technology
Santa Barbara City College
Santa Barbara, CASkills
- Guest service
- Transportation accommodation
- Organization and Time Management
- Flexible and Adaptable
- Problem-Solving
- Attention to Detail
- Cultural Awareness
- Decision Making
- Vehicle parking and retrieval
- Lot monitoring
- Animal care
- Driving
- Banquet Experience
- Guest Relations Experience
- Valet Parking
- Shuttle Driving
- Dog handling
- Guest services
- Load & unload
- Hospitality
- Restaurant experience
- Pet care
- Hotel experience
- Delivery driver experience
- Guest relations
- Outdoor work
- Front desk
- Computer skills
- Conflict management
- Security
- Heavy lifting
- Moving
- Multitasking and Organization
- Punctual and Reliable
- Problem-solving capabilities
- Customer service excellence
- Cash Handling
Certification
- First Aid Certification
- Driver's License
- Food Handler Certification
Personal Information
Willing To Relocate: Anywhere
Languages
Spanish, Intermediate
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Valet Attendant
LAZ Parking Valet, Hyatt Regency
2023.03 - Current
Shuttle Driver
Reef
2021.01 - 2022.01
Auto Detail
TLC Expert Auto detail body & paint
2020.02 - 2021.07
Delivery Driver
DoorDash
2020.01 - Current
Audio Visual Technician
Encore
2019.03 - 2022.02
Food Runner
Hilton Beach Resort
2018.03 - 2020.04
Restaurant Busser
Hilton
2018.03 - 2020.04
Banquet Houseman
Hilton
2018.03 - 2020.04
High School Diploma -
Santa Barbara Senior High School
Some College (No Degree) - Automotive Technology
Santa Barbara City College
- First Aid Certification
- Driver's License
- Food Handler Certification
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