Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Marco Hoogenraad

Eastvale,CA

Summary

Results-driven leader with mechanical expertise, enhancing operational efficiency and implementing effective sales strategies. Proficient in logistics coordination and inventory management, leading to superior customer relationship management and effective problem-solving.

Overview

23
23
years of professional experience

Work History

Service Manager

Socal Custom Cars
Corona, California
03.2020 - Current
  • Demonstrated mechanical aptitude to enhance operational efficiency.
  • Analyzed technical problems and engineered solutions addressing customer inquiries.
  • Identified customer needs efficiently, ensuring tailored solutions and support.
  • Collaborated with manufacturers to troubleshoot and resolve operational problems.
  • Resolved connectivity issues using specialized testing tools to enhance service reliability.
  • Coordinated with cross-functional teams to solve product-related obstacles.
  • Produced metal components employing various hand tools and machinery.
  • Managed daily operations of service department at custom car shop.
  • Promoted high customer satisfaction through prompt and knowledgeable problem resolution.
  • Delivered exceptional service during face-to-face interactions and phone conversations.
  • Led and trained employees to enhance team performance and efficiency.
  • Developed processes for handling customer inquiries and complaints effectively.
  • Collaborated with sales team to align service offerings with customer needs.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Worked alongside customers to develop targeted solutions for service demands.
  • Generated written estimates and secured customer consent to proceed.
  • Maintained customer service standards to enhance satisfaction and retention.

Operations Manager

American Custom Golf Cars
Chino, California
10.2002 - 03.2020
  • Managed daily operations of custom golf car assembly and delivery processes.
  • Coordinated logistics for timely procurement of parts and materials.
  • Implemented inventory control measures to optimize stock levels.
  • Facilitated communication between production and sales departments.
  • Analyzed workflow processes to improve efficiency in operations.
  • Trained new employees on operational procedures and best practices.
  • Implemented overseas factory setups to expand production capabilities.
  • Negotiated and procured essential parts through international travel, enhancing supply chain efficiency.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Education

Some College (No Degree) - Automotive Technical Program, Racecar Technology

Chaffey College
Rancho Cucamonga, CA

Machining and CAD-CAM Program and general studies

Mt. San Antonio College
Walnut, CA

Skills

  • Mechanical and electrical aptitude
  • Logistics coordination
  • Inventory control
  • Operational efficiency
  • Customer relationship management
  • Sales strategy formulation
  • Problem solving
  • Cross-functional collaboration
  • Employee training
  • Exceptional communication
  • Decision-making
  • Proposal writing

Affiliations

I am an adult leader for Boy Scouts Troop 251, Eastvale.

I do a lot of hiking, camping, youth mentoring, and community service.

I enjoy spending time outdoors with my family.

References

References available upon request.

Timeline

Service Manager

Socal Custom Cars
03.2020 - Current

Operations Manager

American Custom Golf Cars
10.2002 - 03.2020

Some College (No Degree) - Automotive Technical Program, Racecar Technology

Chaffey College

Machining and CAD-CAM Program and general studies

Mt. San Antonio College

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