Marco Kruger
Belle Mead,New Jersey
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
GameStop Associate
GameStop
08.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Product Representative
7c Agency
02.2024 - 08.2024
- Boosted product sales by effectively demonstrating features and benefits to potential customers.
- Enhanced brand awareness through engaging and informative in-store presentations.
- Achieved sales targets consistently by establishing rapport with clients and addressing their needs.
- Collaborated with store managers for optimal product placement, driving customer interest and sales.
- Trained new product representatives, sharing best practices for successful sales techniques and strategies.
- Worked closely with cross-functional teams to optimize product offerings based on consumer feedback and preferences.
Temp Worker
Amazon
11.2023 - 01.2024
- Enhanced productivity by efficiently managing multiple tasks and responsibilities across various temporary assignments.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Streamlined warehouse operations for increased efficiency by implementing time-saving organizational techniques in various temporary positions.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Demonstrated strong problem-solving skills to effectively address challenges and enhance overall performance in assigned tasks.
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
- Showcased flexibility and adaptability in learning new software applications quickly, contributing to efficient workplace processes.
- Facilitated seamless transitions between assignments, ensuring minimal disruption to business operations for each employer.
Sales Representative
Momentum Solar
07.2023 - 11.2023
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Adhered to company initiatives and achieved established goals.
- Improved overall customer purchasing experiences to promote steady revenue.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
Part-Time Retail Sales Associate
Kohls Department Store
03.2023 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Sales Associate
Shoprite
09.2022 - 12.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Answered questions about store policies and addressed customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
Volunteer Firefighter
Montgomery Fire Department
07.2021 - 04.2022
Assistant
Belle Mead Painting
03.2021 - 09.2021
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Associate of Science - Game Design
Raritan Valley Community College
12.2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Cash handling
- Customer engagement
- Complex Problem-solving
- Relationship building
- Courteous and professional
Languages
Afrikaans
Native or Bilingual
Timeline
GameStop Associate
GameStop
08.2024 - Current
Product Representative
7c Agency
02.2024 - 08.2024
Temp Worker
Amazon
11.2023 - 01.2024
Sales Representative
Momentum Solar
07.2023 - 11.2023
Part-Time Retail Sales Associate
Kohls Department Store
03.2023 - 06.2023
Sales Associate
Shoprite
09.2022 - 12.2022
Volunteer Firefighter
Montgomery Fire Department
07.2021 - 04.2022
Assistant
Belle Mead Painting
03.2021 - 09.2021
Associate of Science - Game Design
Raritan Valley Community College
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