Marco Medina-Garcia
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Ramp Agent
United Airlines
02.2022 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
- Coordinated ground crew activities to complete objectives on schedule.
Empire Barber Studio
Class A License Barber
02.2022 - 07.2023
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
- Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
- Counted and documented opening and closing cash amounts daily.
- Implemented an efficient appointment booking system to streamline scheduling processes and enhance overall client experience.
Education
Associate Degree in Human Services - Human Services
Houston Community College
Houston, TX12.2020
High School Diploma -
Long Beach Job Corps Center
1903 Santa Fe Ave Long Beach, CA 90810 06.2017
Skills
- Dependable and Responsible
- Security awareness
- Quality Control
- Critical Thinking
- Safety Precautions
- OSHA Compliance
- Quick Learner
- Highly Motivated self-starter
- Appointment scheduling
- Networking Expertise
- Flexible
Timeline
Ramp Agent
United Airlines
02.2022 - Current
Empire Barber Studio
Class A License Barber
02.2022 - 07.2023
Associate Degree in Human Services - Human Services
Houston Community College
High School Diploma -
Long Beach Job Corps Center