Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Marco N Napier

Cincinnati

Summary

Experienced support professional prepared to excel in technical support roles. Strong background in troubleshooting, system maintenance, and customer service. Highly collaborative, adaptable to changing needs, and consistently focused on achieving results. Known for reliability and effective communication skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Point-of-Sale support Technician

TEKsystems
01.2024 - Current
  • Company Overview: Performed maintenance on Point-of-Sale computers for a restaurant organization with over 7000 locations
  • Installed software to improve monitoring of payment operations on store devices
  • Resolved cases created from End of Day alerts enabling sites to open for the next business day


Help Desk Specialist 2

TEKsystems
12.2021 - 12.2023
  • Company Overview: Provided internal technical support to a banking organization with over 55,000 employees
  • Followed Knowledge articles to troubleshoot and resolve incidents in a timely manner
  • Worked with team to clarify and update knowledge articles in order to ensure more efficient troubleshooting
  • Provided guidance to team members to assist them in troubleshooting to company standard

Education

ITSA Program -

My Computer Career
07.2021

Skills

  • Troubleshooting abilities
  • Network troubleshooting
  • Remote support
  • Software knowledge

Certification

  • MTA Security Fundamentals
  • CompTIA Server+

Personal Information

Title: IT Administrator

Timeline

Point-of-Sale support Technician

TEKsystems
01.2024 - Current

Help Desk Specialist 2

TEKsystems
12.2021 - 12.2023

ITSA Program -

My Computer Career

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Marco N Napier