Marco Ortega
Port Chester
Summary
Dynamic professional with extensive experience in customer relations and small business operations. Skilled in strategic planning and decision-making, fostering strong client relationships that drive repeat business and referrals. Committed to maintaining regulatory compliance and implementing effective training programs. Dedicated Backflow Inspector professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Dynamic individual with hands-on experience in Backflow prevention and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Professional inspector with extensive experience in quality assurance and compliance. Known for keen eye for detail and commitment to maintaining high standards. Adept at working collaboratively with teams to achieve results and adapt to evolving requirements. Skilled in using inspection tools and methodologies to ensure product integrity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner/Backflow Inspector-Connection Surveyor
M&W Backflow Services Inc.
Port Chester, NY
04.2014 - Current
- Managed daily operations for backflow prevention services.
- Coordinated client consultations to assess backflow system needs.
- Developed and implemented safety protocols for service procedures.
- Trained staff on equipment handling and regulatory compliance.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Established relationships with suppliers for timely procurement of materials.
- Upheld codes and regulations governing materials, processes, and procedures.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Collaborated with clients to schedule and coordinate inspection appointments effectively.
- Documented inspection results and recommended corrective actions for non-compliance issues.
- Conducted thorough inspections of backflow prevention devices to ensure compliance with safety regulations.
Coaching Assistant
Brewster High School
Brewster, NY
03.2025 - 03.2026
- Assisted in developing individualized training plans for student-athletes to enhance performance and skills.
- Coordinated practice schedules and logistics, ensuring optimal use of facilities and resources.
- Supported head coach in monitoring athlete progress through performance assessments and feedback sessions.
- Facilitated communication between coaches, athletes, and parents regarding team expectations and events.
- Implemented strategies to improve team dynamics and foster a positive sports environment for athletes.
- Mentored younger less experienced athletes by providing guidance encouragement advice navigating challenges inherent competitive sports.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Promoted good sportsmanship among athletes by modeling appropriate behavior both on and off the field.
- Maintained a safe and organized practice environment, ensuring all equipment was properly set up and stored.
- Supported athletes in setting realistic goals, tracking progress, and celebrating achievements along the way.
- Assisted in creating and executing practice plans for athletes to help reach highest potential.
- Facilitated group coaching sessions and provided individual coaching support.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Coaching Staff Member
Yorktown Youth Soccer Club
Yorktown Heights, NY
11.2024 - 01.2026
- Developed individualized training plans to enhance player skills and performance.
- Coordinated practice sessions, ensuring alignment with club objectives and player development goals.
- Promoted a safe playing environment by enforcing proper technique usage during practices and games, preventing injuries among athletes.
- Collaborated with fellow coaches to design effective practice drills and game plans.
- Evaluated player progress through assessments, providing constructive feedback to optimize growth.
- Developed strong relationships with athletes'' families to maintain open communication regarding progress and expectations.
- Established a positive team culture by promoting sportsmanship, teamwork, and dedication to personal growth.
Education
Bachelor of Science - Criminal Justice/Psychology
Saint Thomas Aquinas College
Orangeburg, NY06.2013
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Strategic planning
- Team oversight
- Negotiation
- Regulatory compliance
- Talent development
- Attention to detail
- Decision-making
- Hiring and onboarding
Accomplishments
- Transformed organization by rebuilding standards and practices from the ground up.
Certification
- Licensed Soccer Coach - 2026
- First AID for Coaches, New York State Education Department - 2025-Current
- Heads Up Concussion Training for Youth Sports Coaches - 2025-Current
- Harassment, Bullying and Discrimination Prevention and Intervention Training - 2025- Current
- Training in School Violence Prevention and Intervention, NYS Education Department - 2025- Current
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Coaching Assistant
Brewster High School
03.2025 - 03.2026
Coaching Staff Member
Yorktown Youth Soccer Club
11.2024 - 01.2026
Owner/Backflow Inspector-Connection Surveyor
M&W Backflow Services Inc.
04.2014 - Current
Bachelor of Science - Criminal Justice/Psychology
Saint Thomas Aquinas College